Victoria Wallace
Rainbow City,USA
Summary
Organized and dependable medical receptionist with strong administrative and communication skills. Experienced in handling multi-line phone systems, patient check-in/check-out procedures, medical billing support, and maintaining accurate records. Adept at multitasking in fast-paced environments while delivering professional and courteous service.
Overview
9
9
years of professional experience
Work History
Veterinary Receptionist/Assistant
Isbell Animal Clinic
Gadsden, AL
04.2019 - Current
- Assisted in organizing appointments and managing calendars. Coordinated schedules to optimize time management and efficiency. Supported daily operations through effective calendar oversight.
- Operated multi-line phone system to facilitate communication among team members. Assisted in managing incoming calls to ensure efficient call routing. Supported staff by providing timely information and assistance during phone operations.
- Oversaw comprehensive management of medical records to ensure accuracy and compliance.
- Executed data entry processes with a focus on maintaining documentation accuracy.
- Streamlined filing and record organization processes to enhance accessibility.
- Oversaw email and correspondence management to ensure timely communication.
Team Member
Papa John's
Gadsden, AL
12.2016 - 10.2019
- Managed in-person and telephonic customer order requests, ensuring accurate and timely order fulfillment.
- Oversaw cash register functionality and processed payments efficiently to maintain operational flow.
- Ensured adherence to company standards in the preparation of pizzas and various menu items.
- Monitored adherence to food safety and sanitation practices to ensure a safe dining environment.
- Conducted regular inspections and cleaning of workstations, dining area, and kitchen to uphold cleanliness and sanitation protocols.
- Monitored stock levels and replenished ingredients and supplies to maintain seamless operations.
- Executed comprehensive opening and closing procedures, ensuring adherence to company protocols.
- Engaged in teamwork to optimize workflows and guarantee prompt order delivery.
Education
High School Diploma -
Gadsden City High School
Gadsden, AL05.2019
Skills
- Appointment scheduling & calendar management
- Patient check-in/check-out procedures
- Multi-line phone system operation
- Electronic filing & document management
- Data entry & record accuracy
- Insurance verification & prior authorizations
- Medical billing & payment processing
- Basic medical terminology
- Understanding of insurance policies (Medicare, Medicaid, private insurance)
- Familiarity with referrals and authorizations
- Knowledge of confidentiality and patient privacy regulations
Timeline
Veterinary Receptionist/Assistant
Isbell Animal Clinic
04.2019 - Current
Team Member
Papa John's
12.2016 - 10.2019
High School Diploma -
Gadsden City High School