Victoria Watson
Project Manager | Healthcare Market Research
Philadelphia,PA
Summary
Project Manager with 7 years experience at MedSurvey. Well-versed in managing healthcare survey-based research projects, client communication, survey testing, panel management, and project timelines. Experienced in coordinating full-service survey programming and internet sample projects. Excelling in resolving project issues and supporting successful delivery while maintaining healthy margins. Strong excel skills, peer training experience, and a collaborative approach to working with internal teams and external partners.
Overview
9
9
years of professional experience
Work History
Senior Project Manager
MedSurvey | Paid Medical Surveys
Southampton, PA
12.2018 - Current
- Ability to manage multiple projects simultaneously, including full service programming surveys and internet sample only, while maintaining client requirements and timelines.
- Communicate directly with clients throughout the project life cycle including leading efficient kick off calls, clarifying project details, and providing support and feedback on challenging survey questionnaires.
- Develop clear survey strategy plans, coordinate project requirements internally and externally with partners, proactively identify and resolve issues that could affect timeline, quality or project delivery.
- Track project progress to help ensure project remains in scope and meets budget expectations.
- Ability to test survey links and programmed questionnaires to verify functionality prior to fieldwork.
- Use MS excel and formulas to organize data, monitor work and support project decision-making.
- Trained associate project managers within the company, including creating important training documents for future hires.
Customer Engagement Manager
Petsmart
Philadelphia, PA
06.2017 - 12.2018
- Managed daily store operations and supported a team while maintaining service, safety, and operational standards
- Led the Live Animal department, coordinating team responsibilities and ensuring required care, cleanliness, and compliance procedures were consistently followed.
- Managed inventory and storage processes, served as a trusted key-holder responsible for opening, closing and cash handling procedures.
Education
High School Diploma -
Agora Cyber Charter
Philadelphia, PASkills
- Project scope and timeline management
- Client communication
- Survey testing and quality assurance
- Sample/Panel management
- Adaptability
- Problem solving
Timeline
Senior Project Manager
MedSurvey | Paid Medical Surveys
12.2018 - Current
Customer Engagement Manager
Petsmart
06.2017 - 12.2018
High School Diploma -
Agora Cyber Charter