Victoria Webb

I keep surgery stocked with the supplies the doctors and nurses use during surgery.

I coordinate with representatives of different companies to have supplies brought in for specific surgeries.

I work to get the best price for the supplies needed.

I verify the patients bill reflects what was used in their surgery.

I create purchase orders to send to the companies used in surgeries to verify pricing.

I bill patients the correct mark up amount for supplies.

I send out all tools and instruments in need of repair.

I guided clients on choosing eyewear based on face size and prescription.

I helped the customer select lenses and options most appropriate for their specific prescription.

I adjusted and resolved problems with newly delivered glasses.

I managed repairs requested by customers.

I handled inbound calls from members and healthcare providers.

For members, I addressed escalations, answered billing questions, and located network providers.

For providers, I would assist with claims and verify they processed correctly. I also helped with giving member benefits.

As a Tier 3 Supervisor, I served as the go-to manager for escalated calls.

I managed sensitive court records for inmate bonding and release procedures.

I assisted with booking procedures and maintained high standards of service.

I acted as the primary information source for inquiries from other county jails and individuals

I was able to run warrant checks and clear them as needed, using NCIC certification.

I assisted customers in selecting pieces of jewelry to purchase.

I pierced ears and repaired watches.

I maintained high standards of customer assistance.

I answered the phone for the entire store and ran the fitting room simultaneously.