Victoria Webb
Alamosa,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Materials Coordinator
San Luis Valley Health
Alamosa, Colorado
08.2024 - 09.2026
- Tracked 100+ supply items weekly, ensuring surgery department maintained necessary stock for daily procedures.
- Negotiated pricing with suppliers to secure better rates on surgical materials and support budget control.
- Monitored stock outdates, rotating supplies and removing expired surgical items to maintain safety and compliance.
- Dispatched tools and instruments for repair, documenting needs and coordinating returns to minimize downtime.
Optician
Rocky Mountain Eye Center
Alamosa, CO
06.2023 - 12.2023
- Facilitated 10-20 weekly eyewear consultations, guiding clients in selecting lenses and frames tailored to their prescriptions and face sizes.
- Adjusted newly delivered glasses and resolved fit issues, ensuring customer satisfaction with final products.
- Managed customer repair requests from intake through completion.
- Matched lens and frame options to prescriptions and clearly explained choices, enhancing customer understanding during consultations.
Care Crew Representative
Friday Health Plans
Alamosa, CO
01.2022 - 05.2023
- Reviewed 10+ claims daily with healthcare providers and confirmed proper processing before closing out follow-up issues.
- Resolved billing questions for members by explaining charges clearly and directing them to the appropriate plan information.
- Located in-network providers for members and matched their needs to available care options.
- Served as the go-to supervisor for escalated calls, applying calm problem resolution to difficult member issues.
Records Technician
Alamosa County Sheriff's Department
Alamosa, CO
03.2020 - 01.2022
- Managed sensitive court records for inmate bonding and release, maintaining accurate and confidential documentation.
- Supported booking procedures and cleared warrant checks using NCIC certification to keep records current.
- Served as the primary information contact for other county jails and individuals, delivering clear guidance.
- Provided notarized documents to individuals after earning notary public certification.
Jewelry Sales Associate
Walmart
Alamosa, CO
10.2015 - 03.2020
- Assisted customers in selecting jewelry pieces aligned with their style, needs, and purchase goals.
- Performed ear piercing and basic watch repairs with careful attention to customer comfort and product handling.
- Maintained high customer service standards across the department through prompt, courteous assistance.
Education
Pomona High School
Arvada, COSkills
- Inventory Control
- Data Entry
- Documentation Review
- Records Management
- Microsoft Office
- Customer Service
- Problem Resolution
- Time Management
- Supervisor Experience
Certification
- NCIC Certification
- Licensed Notary
Timeline
Materials Coordinator
San Luis Valley Health
08.2024 - 09.2026
Optician
Rocky Mountain Eye Center
06.2023 - 12.2023
Care Crew Representative
Friday Health Plans
01.2022 - 05.2023
Records Technician
Alamosa County Sheriff's Department
03.2020 - 01.2022
Jewelry Sales Associate
Walmart
10.2015 - 03.2020
Pomona High School