Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Victoria Whelan

Saint Johns

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

5
5
years of professional experience

Work History

Dental Assisting Instructor

Bartram Dental Assisting School
St. Johns
09.2019 - Current
  • Utilized various instructional techniques such as lectures, demonstrations, group discussions, role playing exercises and hands-on practice to enhance student learning.
  • Initiated new learning methods to ensure total student comprehension while maximizing learning time.
  • Assessed students' knowledge and skills through assignments and exams.
  • Supervised laboratory activities related to patient care protocols and procedures.
  • Provided guidance to students on career paths in the field of dentistry.

Office Manager

Sunrise Emergency and Family Dental Care
Orange Park
12.2021 - 11.2023
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Assisted in recruiting, onboarding and training new employees.
  • Developed and implemented office policies and procedures.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.

Lead Dental Assistant

Dental Care at Cartwheel Bay
St. Johns
02.2020 - 12.2021
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Assisted with the setup of treatment rooms and sterilization of instruments.
  • Provided chairside assistance to dentists during dental procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Assisted in the training of new dental assistants by providing guidance on protocols and processes.

Education

EFDA - Dental Assisting

Kaplan College
Jacksonville, FL
09-2012

Associate of Science -

Rochester Community And Technical College
Rochester, MN
09-2010

Dental Hygiene -

Concorde Career College
Jacksonville, FL

Skills

  • Patient education
  • Communication skills
  • Self motivation
  • Relationship building
  • Adaptability
  • Ethics and confidentiality

Accomplishments

Dean's List Honoree every

Class Valedictorian

Graduated with honors.

Timeline

Office Manager

Sunrise Emergency and Family Dental Care
12.2021 - 11.2023

Lead Dental Assistant

Dental Care at Cartwheel Bay
02.2020 - 12.2021

Dental Assisting Instructor

Bartram Dental Assisting School
09.2019 - Current

EFDA - Dental Assisting

Kaplan College

Associate of Science -

Rochester Community And Technical College

Dental Hygiene -

Concorde Career College

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Victoria Whelan