Victoria Whelan
Saint Johns
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Dental Assisting Instructor
Bartram Dental Assisting School
St. Johns
09.2019 - Current
- Utilized various instructional techniques such as lectures, demonstrations, group discussions, role playing exercises and hands-on practice to enhance student learning.
- Initiated new learning methods to ensure total student comprehension while maximizing learning time.
- Assessed students' knowledge and skills through assignments and exams.
- Supervised laboratory activities related to patient care protocols and procedures.
- Provided guidance to students on career paths in the field of dentistry.
Office Manager
Sunrise Emergency and Family Dental Care
Orange Park
12.2021 - 11.2023
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assisted in recruiting, onboarding and training new employees.
- Developed and implemented office policies and procedures.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Lead Dental Assistant
Dental Care at Cartwheel Bay
St. Johns
02.2020 - 12.2021
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Assisted with the setup of treatment rooms and sterilization of instruments.
- Provided chairside assistance to dentists during dental procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Assisted in the training of new dental assistants by providing guidance on protocols and processes.
Education
EFDA - Dental Assisting
Kaplan College
Jacksonville, FL09-2012
Associate of Science -
Rochester Community And Technical College
Rochester, MN09-2010
Dental Hygiene -
Concorde Career College
Jacksonville, FLSkills
- Patient education
- Communication skills
- Self motivation
- Relationship building
- Adaptability
- Ethics and confidentiality
Accomplishments
Dean's List Honoree every
Class Valedictorian
Graduated with honors.
Timeline
Office Manager
Sunrise Emergency and Family Dental Care
12.2021 - 11.2023
Lead Dental Assistant
Dental Care at Cartwheel Bay
02.2020 - 12.2021
Dental Assisting Instructor
Bartram Dental Assisting School
09.2019 - Current
EFDA - Dental Assisting
Kaplan College
Associate of Science -
Rochester Community And Technical College
Dental Hygiene -
Concorde Career College
Similar Profiles
Michelle FarrisMichelle Farris
Dental Assistant at Maumee Valley Dental Assisting SchoolDental Assistant at Maumee Valley Dental Assisting School
Michelle FarrisMichelle Farris
NA at Maumee Valley Dental Assisting SchoolNA at Maumee Valley Dental Assisting School
Indira RiveroIndira Rivero
Expanded Functions Dental Assistant at South Florida Dental Assisting SchoolExpanded Functions Dental Assistant at South Florida Dental Assisting School