Victoria Wiggins
Ocala,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Competent Sr Direct Support Professional with demonstrated success in caring for patients and accurately documenting progress. Practiced in common medical procedures, recreational planning and patient and staff safety. Organized and respectful of patient needs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr Direct Support Professional
Racker
Ithaca, NY
05.2015 - 07.2022
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Helped diagnose patients and deliver treatments with medication administration and specimen collection.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Billing Clerk 1
Spectrum
Vestal, NY
04.2018 - 10.2021
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
Mail Carrier Contractor
USPS
Owego, NY
07.2005 - 09.2017
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Helped customers by carrying oversized parcels inside residences.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree - Nursing
Tompkins Community College
Dryden, NYHigh School Diploma -
Owego Free Academy
Owego, NY06.1982
Skills
- Injury Support
- Social Perceptiveness
- Meal Cooking
- Career Development
- EMR Systems
- First Aid Certification
- Household Cleaning
- Attentive to People
- Caring Companionship
- Patient Behavior Monitoring
- HIPAA Guidelines
- Service Documentation
- Vital Signs Management
- Data Entry
Certification
- DCA - Direct Care Aide
- Medication Administration
Timeline
Billing Clerk 1
Spectrum
04.2018 - 10.2021
Sr Direct Support Professional
Racker
05.2015 - 07.2022
Mail Carrier Contractor
USPS
07.2005 - 09.2017
No Degree - Nursing
Tompkins Community College
High School Diploma -
Owego Free Academy
- DCA - Direct Care Aide
- Medication Administration
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