Victoria wilbanks
Waxhaw,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Management Team Member
Walmart
2406 W Roosevelt Blvd
08.2006 - 09.2025
- Analyzed sales data to identify trends and recommend adjustments to improve store performance.
- Monitored compliance with company policies and procedures, fostering a culture of accountability among staff.
- Oversaw daily operations, ensuring alignment with strategic goals and maintaining high standards of service.
- Managed inventory levels, ensuring optimal stock availability and minimizing overstock situations.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Ensured compliance with company policies, procedures, and safety regulations by regularly reviewing practices within the store environment.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
- Implemented loss prevention measures, resulting in decreased instances of theft and shrinkage within the store.
- Oversaw visual merchandising efforts, creating attractive product displays that drew customer attention and boosted sales.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
General Manager
Ferrentino Corp/ Subway
New Port Richey, FL
06.1999 - 05.2006
- Trained and mentored staff, fostering a culture of teamwork and continuous improvement.
- Developed and executed marketing strategies to increase local visibility and drive sales growth.
- Established operational procedures that improved efficiency and reduced waste .
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma -
South High School
Springfield, OH06-1979
Skills
- Coaching and mentoring
- Customer focus
- Innovation and creativity
- Organizational development
- Customer service
- Decision-making
- Shift scheduling
- Schedule preparation
- Cash handling and reconciliation
- Customer satisfaction
- Customer engagement
- Inventory and stocking
Certification
- Certified [
- food safety manager under the conference for food protection standards
Timeline
Management Team Member
Walmart
08.2006 - 09.2025
General Manager
Ferrentino Corp/ Subway
06.1999 - 05.2006
High School Diploma -
South High School