Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Williams

Cranston,RI

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience meeting customer demands with a diligent and well-organized mentality. Works well with others and always provides support in the working environment. Able to deescalate situations and works well under pressure.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Part-time Barista

Honey Dew Donuts
08.2020 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.

Part-time Retail Associate

Charlotte Russe
06.2019 - 08.2020
  • Answered questions about store policies and addressed customer concerns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with loss prevention in monitoring shopper behavior.

Education

B.A., Psychology -

Rhode Island College
Providence, RI
05.2024

Skills

  • Problem-Solving
  • Collaboration
  • Critical Thinking
  • Adaptability
  • Behavior Analysis
  • Computer Literacy

Certification

Paraprofessional Certificate, 08/2024

Timeline

Part-time Barista

Honey Dew Donuts
08.2020 - Current

Part-time Retail Associate

Charlotte Russe
06.2019 - 08.2020

B.A., Psychology -

Rhode Island College
Paraprofessional Certificate, 08/2024

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Victoria Williams