Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Williams

Bridgeport,CT

Summary

Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Job Developer

Connecticut Renaissance
Bridgeport, CT
09.2024 - Current
  • Work closely with halfway house residents to assess job readiness and match clients with suitable employment opportunities.
  • Build and maintain relationships with local employers to identify job openings and advocate for client placement.
  • Provide one-on-one coaching for resume writing, interview preparation, and workplace professionalism.
  • Coordinate job fairs and employment-related workshops for program participants.
  • Track client employment progress and provide continued support to ensure retention and success.

Case Manager

Connecticut Renaissance
Bridgeport, CT
08.2023 - 09.2024
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Provided crisis intervention support for clients in emergency situations.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Educated clients about mental health conditions, medications and self-care techniques.

Supervisor

Sodexo Dining
Danbury, CT
03.2022 - 11.2023
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.

Barista Trainer

Westport Public Library
Westport, CT
06.2021 - 07.2022
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Supported highest standards of conduct and service to support company reputation.

Barista

Einsteins Bros Bagels
Danbury, CT
10.2018 - 08.2021
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Internship Student

New Haven Reads
New Haven, CT
05.2019 - 07.2019
  • Empowered youth to learn essential literacy skills which will help them succeed in the professional world
  • Crafted lesson plans and activities to foster an environment of growth and learning
  • Built and maintained strong relationships with the parents or legal guardians of students enrolled in the program

Education

Bachelor of Science - Legal Studies

Western Connecticut State University
Danbury, CT
12.2022

Skills

  • Critical Thinking
  • Experience in Leadership
  • Microsoft Office
  • Active Listening
  • Organizational Skills
  • Data Management
  • Planning & Organizing
  • Computer Skills
  • Reliable & Trustworthy
  • Special Events Planning
  • Food Service Knowledge
  • Staff Training
  • CPR Certified

Timeline

Job Developer

Connecticut Renaissance
09.2024 - Current

Case Manager

Connecticut Renaissance
08.2023 - 09.2024

Supervisor

Sodexo Dining
03.2022 - 11.2023

Barista Trainer

Westport Public Library
06.2021 - 07.2022

Internship Student

New Haven Reads
05.2019 - 07.2019

Barista

Einsteins Bros Bagels
10.2018 - 08.2021

Bachelor of Science - Legal Studies

Western Connecticut State University

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