Victoria Williams
Relocating To Denver,CO
Summary
Accomplished sales professional with proven track record in driving growth and increasing revenue. Exceptionally skilled in customer relations, with demonstrated success in cultivating and fostering relationships, lending to enhanced customer satisfaction and retention. Dedicated to a client-first approach, with outstanding communication and organizational skills, ready to leverage expertise to contribute to company success.
Overview
15
15
years of professional experience
Work History
Asst Sales/Account Manager
Photo Texas Photography
09.2021 - Current
- Successfully managed 60+ accounts with $1.5M+ in annual revenue
- Effective lead generation and 91% closing success led to 50% client portfolio expansion
- Increased revenue by 40% through consultative selling techniques and providing exceptional customer service
- Served as primary point of contact to ensure customer needs handled expediently and efficiently
- Consistently met with clients to identify areas for service improvement and collaborated with internal teams to implement strategic changes
- Developed and fostered strong client relationships through effective communication, resulting in long-term loyalty and client retention
- Worked closely with internal teams to ensure products and services were delivered promptly and accurately
Bar Manager
River Place Country Club
04.2017 - 09.2021
- Consistently achieved top sales providing elevated level of service and utilizing upselling techniques
- Built and fostered excellent relationships with members to ensure complete member satisfaction
- Served as liaison between members and management to enhance the member experience
- Professionally resolved member complaints, maintaining a positive environment for members and staff
- Supervised daily bar operations, trained new hires, and mentored employees on high-level customer engagement techniques
- Implemented organizational systems to better manage inventory levels, ordered supplies, and minimize waste through accurate record keeping
Bartender
Oasthouse Kitchen and Bar
03.2016 - 04.2017
- Built strong relationships with customers, fostering loyalty and repeat business through personalized service
- Increased ticket sales and maximized profits through upselling menu items based on customer preferences
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Adapted to fast-paced environment, effectively managing a high volume of customers simultaneously without compromising quality
General Manager
European Wax Center
05.2016 - 03.2017
- Generated a 50% increase in revenue through successful management of client bookings
- Implemented service standards to increase customer engagement and provide a more professional and welcoming environment
- Obtained top sales through identifying client needs and value-based selling
- Directed daily operations and staff scheduling to maximize team performance and provide seamless service delivery
- Built and maintained long-term customer relationships through outstanding customer service and conflict-resolution
- Conducted performance evaluations to support employee development and raise customer service standards
Assistant Bar Manager
Various Establishments
02.2013 - 05.2016
- Developed training programs to enhance team performance and customer satisfaction
- Provided additional support supervising day-to-day operations, ensuring adherence to performance, quality and service expectations
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks
- Cultivated positive rapport with employees through effective communication and celebrating performance
Administrative Assistant
Capstone Real Estate Services
08.2011 - 10.2012
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Developed and implemented office procedures to enhance workflow efficiency and support team productivity
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Education
Associate of Science - Psychology And Environmental Science
Seminole State College of Florida
Sanford, FLSkills
- Diverse Sales Techniques
- Attention to Detail
- Accomplished Account Management
- Excellent Relationship Building
- Sales Cycle Management
- Exemplary Communication and Organization
- Efficient Time Management
- Goal-Driven
- Self-disciplined team player
- Strategic Problem Solving
Timeline
Asst Sales/Account Manager
Photo Texas Photography
09.2021 - Current
Bar Manager
River Place Country Club
04.2017 - 09.2021
General Manager
European Wax Center
05.2016 - 03.2017
Bartender
Oasthouse Kitchen and Bar
03.2016 - 04.2017
Assistant Bar Manager
Various Establishments
02.2013 - 05.2016
Administrative Assistant
Capstone Real Estate Services
08.2011 - 10.2012
Associate of Science - Psychology And Environmental Science
Seminole State College of Florida