Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DEMETRIA WILSON

Knoxville,TN

Summary

Motivated worker with 10+ years of experience boosting sales and customer loyalty through individualized service. Resourceful expert at learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Dependable young woman with proven experience installing special materials and decorative coverings on residential, commercial and institutional surfaces. Bringing strong attention to detail and careful measuring abilities. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Salsaritas
03.2020 - 07.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Floor Associate

Bed Bath & Beyond Inc.
07.2019 - 02.2020
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.

Bakery Clerk

Food City
05.2017 - 07.2019
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance
  • Processed accurate credit, debit, check and cash sales transactions for more than 200 customer orders per day.

Baker

Aramark
12.2016 - 04.2017
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes
  • Cleaned and maintained kitchen equipment and oven
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer
  • Served 600+ bakery customers daily with professional and effective customer service.

Cashier

Family Dollar Stores Inc.
11.2012 - 07.2013
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked prices for customers and processed items sold by scanning barcodes
  • Reviewed and resolved differences between accounting information and cash drawer.

Waitress

Waffle House
03.2010 - 10.2012
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Cashier

Smoothie King
05.2009 - 12.2009
  • Operated cash register for cash, check and credit card transactions with [100]% accuracy
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked prices for customers and processed items sold by scanning barcodes.

Education

GED -

East High School
Morristown, TN

Associate of Science -

South College
Knoxville, TN
03.2021

Skills

  • Diverse sales techniques
  • Merchandising
  • Safe workplace procedures
  • Deadline management
  • Team building
  • Communications
  • Problem resolution
  • Customer Service
  • Problem-Solving
  • Customer Service and Engagement
  • Customer Relations
  • Time Management
  • Store Opening and Closing
  • Customer Service Management
  • Attention to Detail
  • Store operations
  • Team Management

Certification

First Aid/CPR Certified

Timeline

Assistant Store Manager

Salsaritas
03.2020 - 07.2024

Floor Associate

Bed Bath & Beyond Inc.
07.2019 - 02.2020

Bakery Clerk

Food City
05.2017 - 07.2019

Baker

Aramark
12.2016 - 04.2017

Cashier

Family Dollar Stores Inc.
11.2012 - 07.2013

Waitress

Waffle House
03.2010 - 10.2012

Cashier

Smoothie King
05.2009 - 12.2009

GED -

East High School

Associate of Science -

South College
DEMETRIA WILSON