VICTORIA WILLIAMS
Arthur F. Gelb Medical Corporation
Lake Elsinore,CA
17
years of professional experience
Results-driven Healthcare Office Administrator with 17 years managing administrative workflows in high-volume medical practices. Specializes in insurance eligibility verification, data entry, medical form completion, and prior authorizations. Demonstrated ability to maintain HIPAA compliance and facilitate effective patient communication while overseeing office operations.
Work History
Office Administrator / Supervisor
7 Years 5 Months- Manage daily administrative and clinical operations for a busy pulmonary practice
- Own front-desk logistics, independently handling patient check-in/out, multi-provider scheduling, voicemail management, and secure hospital communications.
- Led insurance verification workflows, confirming patient eligibility and authorization requirements through navigation of complex payer portals.
- Streamlined form completion cycles by processing disability forms, medical necessity documentation, specialist referrals, and laboratory/imaging orders with accuracy.
- Managed front-desk logistics, overseeing patient check-in/out, multi-provider scheduling, voicemail management, and secure hospital communications.
- Enforce absolute HIPAA compliance across all digital records and physical files, safeguarding sensitive patient confidentiality.
Patient Care Coordinator
2 Years 6 Months- Coordinated front-office activities and patient intake protocols, enhancing patient flow and satisfaction in high-volume internal medicine practice.
- Audited patient insurance benefits and verified eligibility prior to appointments to eliminate billing errors and reduce claim denials.
- Managed daily practice financial transactions, including copay collections, account balancing, and precise end-of-day bank closeout deposits.
- Triaged high-volume multiline phone systems, ensuring clear, empathetic navigation for patients seeking care or document updates, improving overall patient experience.
- Maintained data integrity across patient charts, accurately updating clinical data, imaging orders, and laboratory results to support effective patient care.
Medical Administrative Assistant
5 Years 2 Months- Delivered comprehensive office support, managing patient intake, chart preparation, and scheduling for a fast-paced medical practice.
- Input and updated demographic and clinical data across proprietary IPA portals and EMR systems, ensuring accuracy and compliance with zero-error standards.
- Processed high-volume administrative paperwork, managing prescription refill documentation and coordinating clinical results distribution to enhance patient communication.
- Maintained front-office organization, implementing systems that streamlined patient flow and minimized wait times.
Education
Medical Assistant Diploma - Clinical & Administrative
Medical Administrative Assistant Diploma
Skills
Clinical office administration
Medical Scheduling
Front Office Workflows
Daily Practice Operations
Patient Relations
Multiline Phone Systems
Benefits verification
Prior authorizations
Form Completion
Payment collections
Medical Billing
IPA management
Epic systems
Cerner
EClinicalWorks
Practice Fusion
Microsoft Office
Typing 60+ WPM
Timeline
Office Administrator / Supervisor
Arthur F. Gelb Medical Corporation
05.2019 - CurrentRead More
Patient Care Coordinator
Adventist Health Bakersfield
09.2015 - 03.2018Read More
Medical Administrative Assistant
Brian L. Nguyen, MD
11.2009 - 01.2015Read More
Everest College
Medical Administrative Assistant Diploma
Read More
Downey Adult School
Medical Assistant Diploma from Clinical & Administrative
Read More