Victoria Wilson
Carmichael,United States
Summary
Highly organized and detail-oriented professional with 11 years of experience as a Referral Coordinator, adept at managing complex processes, facilitating seamless communication between patients, providers, insurance companies, and ensuring timely and accurate information. Proven ability to prioritize tasks, troubleshoot issues, and maintain meticulous records. Eager to leverage strong communication and organizational skills in an administrative position.
Overview
12
12
years of professional experience
Work History
Referral Coordinator
Snowline Hospice
05.2018 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Developed and maintained strong working relationship with referral sources to streamline processing.
Referral Coordinator
Elica Health Centers
09.2013 - 02.2018
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients..
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process..
Education
Medical Assisting - Health Care Administration
Charles A Jones
Sacramento, CA02.2013
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Patient scheduling
- Data entry proficiency
- Appointment scheduling
- Follow-up coordination
- Accurate documentation
- HIPAA regulations
- Healthcare systems
- Referral tracking
- MS office expertise
- Basic life support for health care providers (BLS)
Timeline
Referral Coordinator
Snowline Hospice
05.2018 - Current
Referral Coordinator
Elica Health Centers
09.2013 - 02.2018
Medical Assisting - Health Care Administration
Charles A Jones
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