Victoria Yawn
Hattiesburg,MS
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Sales Associate
Premium Retail Services Inc
Hattiesburg, MS
10.2024 - Current
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
- Worked with fellow sales team members to achieve group targets.
- Described merchandise and explained use, operation and care.
- Answered customer inquiries regarding product features, pricing, and availability.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Medicare Claims Tier 2
Maximus Federal
Hattiesburg, MS
03.2021 - 09.2024
- Offered resolutions to de-escalate calls and solve customer issues.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Answered incoming calls from customers, providing prompt and accurate information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Handled escalated customer service issues professionally and efficiently.
Overnight Manager
Clark Oil
Hattiesburg, MS
10.2021 - 07.2022
- Monitored all incoming orders, ensured accuracy of order details, and managed customer complaints or requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
- Oversaw night audit function and preparation of daily financial reports.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
Education
GED -
Youth Challenge Acadamy
Camp Shelby MS06-2004
Skills
- Customer service
- Calm demeanor
- Outgoing personality
- CRM software proficiency
- Merchandise display
- Product sales
- Store opening and closing
- Inventory tracking
- Cash register operation
- Excellent people skills
- Cash handling accuracy
- Multi-tasking strength
- Reading comprehension skills
- Time management
- Inbound phone calls
- Call center operations
- Call control skills
- Verbal and written communication
- Script adherence
- Call center customer service
- Problem-solving skills
Timeline
Sales Associate
Premium Retail Services Inc
10.2024 - Current
Overnight Manager
Clark Oil
10.2021 - 07.2022
Medicare Claims Tier 2
Maximus Federal
03.2021 - 09.2024
GED -
Youth Challenge Acadamy
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