Victoria Ybarra
Huntsville
Summary
Motivated Healthcare Administration major seeking an internship at Texas Children’s Hospital to apply strong customer service, communication, and organizational skills. Dedicated to supporting healthcare operations and gaining hands-on experience to advance my career in healthcare management.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
HEB Grocery Store
Huntsville
07.2024 - Current
- Assisted customers with product inquiries and store navigation.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Customer Service Manager
Cool Kat Party Supplies
Spring
02.2022 - 07.2024
- Established positive rapport with customers, managers, and customer service team members to maintain apositive and successful work environment.
- Trained new staff on company policies and customer interaction techniques.
- Managed inventory levels to ensure availability of popular party supplies.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
Bachelor of Science - Health Care Administration
Sam Houston State University
Huntsville, Texas, TX05-2026
Associate of Science -
Lone Star College
Houston, TX05-2023
Skills
- Health care compliance
- Effective communication
- Interpersonal communication
- Problem-solving skills
- Organizational skills
- Analytical and critical thinking
Volunteer Experience
Active member in Girl Scouts from ages 6-18.
- Participated in community service projects, leadership activities, and teamwork-building events for 12 years
- Developed strong communication, leadership, and organizational skills through volunteer service.
- Continuing to volunteer with newer troops in demonstrating the skills to be a Girl Scout.
Timeline
Customer Service Associate
HEB Grocery Store
07.2024 - Current
Customer Service Manager
Cool Kat Party Supplies
02.2022 - 07.2024
Bachelor of Science - Health Care Administration
Sam Houston State University
Associate of Science -
Lone Star College