Summary
Work History
Education
Skills
Timeline
Generic

Shannon Lightner

Clayton,NC

Summary

Dynamic customer service professional with extensive experience at Sally's Beauty, excelling in POS transactions and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and personalized service. Skilled in stock management and adept at upselling products, consistently fostering lasting client relationships.

Work History

Customer Service Associate

Sally's Beauty
Smithfield, North Carolina
  • Assisted customers in selecting beauty products and addressed supply-related inquiries to enhance the shopping experience.
  • Processed point-of-sale transactions, returns, and exchanges at checkout register.
  • Advised customers on hair color, skincare, and salon products to ensure informed purchasing decisions.
  • Replenished merchandise and organized shelves to keep store presentation neat.
  • Supported inventory counts and located products for customer requests.
  • Handled loyalty program sign-ups and account updates at register.
  • Addressed customer concerns with friendly service and effective communication to achieve satisfactory resolutions.
  • Assisted customers with returns, exchanges, and refunds.
  • Used active listening to respond to customer questions and complaints.
  • Provided product and service information to customers.

Customer Service Representative

Food Lion
  • Supported smooth front-desk service through accurate register transactions.
  • Kept records organized and current through reliable bookkeeping support.
  • Maintained clean, usable records through precise data entry.
  • Handled Western Union, lottery, and money order requests promptly, enhancing customer service.
  • Processed cash transactions, coupons, card payments, and change accurately during customer purchases.
  • Operated the register and scanned items accurately during customer transactions.
  • Assisted with returns, exchanges, and receipt verification.
  • Prompt handling of Western Union lottery money order requests improved customer service..
  • Resolved checkout concerns and referred issues to supervisors.
  • Delivered accurate information about products and services in response to customer inquiries.

Customer Service Representative

BP Handee Hugo
  • Operated cash register, ensuring accurate and timely transactions
  • Managed cash transactions at register
  • Organized and replenished inventory stock to enhance product availability
  • Processed weekly inventory orders to maintain stock levels

Customer Service Representative

Jiffy Lube
  • Built lasting customer relationships through personalized service and support.
  • Improved customer satisfaction by resolving concerns with knowledgeable, courteous service.
  • Answered customer inquiries with accurate information on products and services to ensure customer satisfaction.
  • Maintained repeat business by providing consistent customer care.
  • Handled stressful situations with professionalism and de-escalated tense interactions.
  • Oversaw daily register operations at point of sale to ensure efficient customer transactions. to enhance service flow and efficiency.
  • Performed oil changes, tire rotations, and fluid flushes accurately.

Education

High school or equivalent - Diploma

Penn Foster Career School
Scranton, PA
07-2007

Skills

  • POS transactions operations
  • Financial transactions and payment processing
  • Returns and refunds processing
  • Complaint handling and resolution
  • Stock management and stock replenishment
  • Account management and management
  • CRM system proficiency
  • Merchandise upselling
  • Attention to detail in transactions
  • Active listening and conflict resolution
  • Effective communication skills
  • Client support and care
  • Health compliance compliance strategies
  • Product recommendations techniques
  • Attention to detail
  • Guest services
  • Call management
  • Refund processing
  • Safety regulations
  • Complaint handling
  • Attention to detail
  • Complaint handling
  • [Software] CRM system proficiency
  • Refund processing
  • Account management

Timeline

Customer Service Associate

Sally's Beauty

Customer Service Representative

Food Lion

Customer Service Representative

BP Handee Hugo

Customer Service Representative

Jiffy Lube

High school or equivalent - Diploma

Penn Foster Career School

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Shannon Lightner