John Wiggs
Middleburg,Florida
Summary
Skilled communicator and problem solver committed to creating positive customer experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Winn Dixie Grocery Store
08.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Increased revenue by cross-selling and upselling products and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
Education
Associate of Arts - General Studies
St Johns River State College
Orange Park, FL06.2024
High School Diploma -
Ridgeview High School
Orange Park, FL05.2021
Skills
- Administrative and Office Support
- Presenting Solutions
- Process Transactions
- Document and Records Management
- Policy and Procedure Adherence
- MS Office Proficiency
- Product Knowledge
- Understanding Customer Needs
- POS System Operations
- Software Troubleshooting
- Inventory Control
- Sales and Upselling
- Refunds and Exchanges
- Customer Relationship Management
- Inbound and Outbound Calling
- Billing Adjustments and Refunds
- Stock Replenishment
- Monetary Transactions
Certification
- Networking Certificate - Cyber Security Program 2020
- Microsoft Technology Associate Networking and Security
- Microsoft Certification: Digital Information Technology
Timeline
Customer Service Associate
Winn Dixie Grocery Store
08.2021 - Current
Associate of Arts - General Studies
St Johns River State College
High School Diploma -
Ridgeview High School
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