Summary
Overview
Work History
Education
Skills
Timeline
Generic

Troyann (TJ) Janke

Pueblo,CO

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

21
21
years of professional experience

Work History

Customer Service Associate

Lowes Home Improvement Warehouse
03.2005 - 06.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Increased revenue by cross-selling and upselling products and services.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Certified Nurse Aide

Fowler Health Care Center
07.2004 - 10.2004
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Certified Nurse Aide

Colorado State Veterans Nursing Home
12.2003 - 04.2004
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Personal Care Assistant

Shamar Villiage
01.2003 - 12.2003
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Remained alert to problems or health issues of clients and competently responded.

State Service Trainee 3

Colorado Mental Health Institute At Pueblo
01.2002 - 10.2002

I was training to work with the mentally ill. I worked with Dementia and Alzheimer's patients. Most of the patients only needed some help. Some patients I helped feed.

Education

No Degree - Certified Nurse Aide

Pueblo Community College
Pueblo, CO
05.2003

GED -

Jefferson High School, Jefferson County, Co
Edgewater, CO
06.1987

Skills

  • Stock Replenishment
  • Presenting Solutions
  • Monetary Transactions
  • Customer Buying Habits
  • Inventory Control
  • Trained in Salesforce
  • POS System Operations
  • Replenishment Processes
  • Selling Skills
  • Retail Marketing
  • Policy and Procedure Adherence
  • Understanding Customer Needs
  • Refunds and Exchanges
  • Process Transactions
  • Customer Service and Assistance
  • Merchandise Upselling
  • Guest Satisfaction
  • Closing Sales
  • Product Knowledge
  • Sales and Upselling
  • Call Transfers
  • Customer Service
  • Customer Retention Strategies

Timeline

Customer Service Associate

Lowes Home Improvement Warehouse
03.2005 - 06.2023

Certified Nurse Aide

Fowler Health Care Center
07.2004 - 10.2004

Certified Nurse Aide

Colorado State Veterans Nursing Home
12.2003 - 04.2004

Personal Care Assistant

Shamar Villiage
01.2003 - 12.2003

State Service Trainee 3

Colorado Mental Health Institute At Pueblo
01.2002 - 10.2002

No Degree - Certified Nurse Aide

Pueblo Community College

GED -

Jefferson High School, Jefferson County, Co
Troyann (TJ) Janke