Melissa Ross
Yakima,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens Boots Alliance
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Shift Lead
Walgreens Boots Alliance
10.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Pharmacy Assistant
Walgreens Boots Alliance
10.2021 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Organized client information into correct profiles while maintaining confidentiality.
- Received, processed and entered prescription orders into pharmacy databases.
Inventory Specialist
Walgreens Boots Alliance
10.2021 - Current
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Received new stock and input values into computer system.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Recorded daily activities for inventory control.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Skills
- POS System Operations
- Billing Adjustments and Refunds
- Understanding Customer Needs
- Collaborative Environments
- Safety Regulations
- Policy and Procedure Adherence
- Selling Skills
- Merchandise Upselling
- Complex Problem-Solving
- Document and Records Management
- Speaking Clearly
- Inbound and Outbound Calling
- Cultural Awareness
- Process Transactions
- Carrier Relations
- Account Updating
- Multi-Line Phone Systems
- Complex Product Knowledge
- Verbal Communication
- Replenishment Processes
- Customer Retention Strategies
- Customer Relationship Management
- Safe Work Practices
- Correcting Discrepancies
- Customer Service
- Exceptional Communicator
- Complaint Escalation
- Quality Assurance
- Complaint Logging and Resolution
- Refunds and Exchanges
- Customer Service and Assistance
- Prioritizing Calls
- Customer Data Confidentiality
- Customer Complaint Resolution
- Stock Replenishment
- Employee Management
- Refund Processing
- Merchandise Orders and Exchanges
- Inventory Control
- Product Merchandising
- End Cap Placement
- Problem Resolution
- POS Systems and Ordering Platforms
- Cross-Functional Team Collaboration
- Call Transfers
- Guest Satisfaction
- Guest Services
- Product Knowledge
- Sales and Upselling
Timeline
Customer Service Associate
Walgreens Boots Alliance
10.2021 - Current
Shift Lead
Walgreens Boots Alliance
10.2021 - Current
Pharmacy Assistant
Walgreens Boots Alliance
10.2021 - Current
Inventory Specialist
Walgreens Boots Alliance
10.2021 - Current
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