Eliyaah Griffin
Customer Service
Orlando,FL
Summary
Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
3
3
year of professional experience
Work History
Customer Service Associate
Walmart
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Achieved a 99.5% customer approval rating with a compassionate and empathetic approach.
- Maintained and ensured accuracy of internal reports and records (invoices, fuel billing, bank statements and cash drawers).
Education
High school diploma -
Olympia High School
Orlando, FL05.2020
Skills
- Project Management
- Correcting Discrepancies
- Customer Service
- Preparation of Demonstrations
- Presenting Solutions
- Customer Service and Assistance
- Inbound and Outbound Calling
- Refunds and Exchanges
- Corrective Actions
- Customer Complaint Resolution
- Product Knowledge
- POS System Operations
- Software Troubleshooting
- Guest Services
- Refund Processing
- Hospitality and Accommodation
- Prioritizing Calls
- Retail Marketing
- Process Transactions
- Billing Adjustments and Refunds
- Speaking Clearly
- Safe Work Practices
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Call Transfers
- Understanding Customer Needs
- Guest Satisfaction
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
Timeline
Customer Service Associate
Walmart
03.2023 - Current
High school diploma -
Olympia High School
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