Summary
Overview
Work History
Skills
Timeline
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Jacob Tandy

Greenwood,IN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Walgreens
10.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.

Utility Clerk

Kroger
03.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Skills

  • Correcting Discrepancies
  • Quality Assurance
  • Customer Complaint Resolution
  • Problem Resolution
  • POS Systems and Ordering Platforms
  • Customer Relationship Management
  • Inventory Control
  • Customer Service
  • Product Knowledge
  • Telephone Reception
  • POS System Operations
  • Membership Inquiries and Renewals

Timeline

Customer Service Associate

Walgreens
10.2022 - Current

Utility Clerk

Kroger
03.2022 - 08.2022

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Jacob Tandy