Victoria Zacate
New Ulm,MN
Summary
Strong leader with good communication skills. Worked on training individuals and assisted in other areas when help was needed. Great ability to learn and perform tasks in a team setting. Rapidly advanced from a front-line team member to the position of Assistant Manager, demonstrating strong leadership and operational skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Phoenix Theaters
12.2019 - Current
- Evaluated employee performance and gave constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Set up and operated cinema system for public screenings and executed necessary adjustments for format and aspect ratio changes.
- Resolved problems, improved operations and provided exceptional service.
- Set up and adjusted picture projectors and screens to achieve proper size, illumination and focus of images.
Education
Bachelor of Science - Environmental Science
Minnesota State University, Mankato
Mankato, MN05-2026
Skills
- Microsoft Office Applications
- Customer Service
- Resilient in Demanding Environments
- Attention to Detail
- Communication
- Advanced Plant Identification
- Employee Training
- Adaptable and quick to learn
- Skilled in event coordination
Timeline
Assistant Manager
Phoenix Theaters
12.2019 - Current
Bachelor of Science - Environmental Science
Minnesota State University, Mankato
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