Brooke Dawson
Hercules,CA
Summary
Assistant Manager delivering exceptional customer service to prospective and current residents. Proficient in sales techniques and successful in increasing occupancy. Maintaining property standards and enhancing resident satisfaction.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Waterton Property Management
04.2023 - Current
- Maintain controls over Accounts Receivables in accordance with company guidelines and procedures. Maintain targeted delinquency goal at or less than 2% of total billing. Apply payments to resident ledgers; create and deliver Non-Sufficient Funds (NSF) notification letters; adjust/correct resident ledgers; utilize Lease Rent Options (LRO); update lease information/changes; etc.
- Oversee lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Increase property occupancy rates by effectively marketing available units and conducting thorough tenant screenings for a 4-story luxury mid-rise, 147 units.
- Verify income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinate with legal counsel to handle eviction processes smoothly and professionally.
- Post marketing photos and videos on Aventine Instagram.
- Conduct regular property inspections to preemptively identify and address maintenance needs.
- Help to managed budget effectively, ensuring all property expenses are kept within allocated funds.
Leasing Manager
Greystar Property Management
01.2022 - 04.2023
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Produced contracts, reports, letters, and proposals for clients.
- Resolved customer issues quickly and assist with 484 units to increase sales and meet quotas.
- Evaluate costs for workforce housing against expected market price points and set structures to achieve profit targets.
- Identified opportunities for growth within Contra Costa territory and collaborated with sales teams to reach sales goal.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Regional Community Consultant
AvalonBay
06.2021 - 12.2021
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork for six Avalon Bay properties.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Leasing Consultant
Greystar
07.2020 - 06.2021
- Experienced with new construction, luxury apartment buildings, 290 units.
- Conduct property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verify income, assets and expenses and completed file tracking sheet for each applicant.
- Maintain meticulous records of all correspondence between management and tenants.
- Conduct inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Handle tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Property Manager
Keyrenter Property Management
09.2019 - 09.2020
- Manage operations and leasing of 150 homes and condos.
- Compile maintenance and repair requests for work orders and reached out to local contractors for bid proposals.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Kept meticulous records of all correspondence between management and tenants.
- Administered operations to handle needs of more than 150 tenants across multiple property units.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Manage Appfolio databases converting complex data into easy-to-interpret data.
Assistant Community Director
FPI Management Inc.
02.2020 - 07.2020
- Collect rent and utilities for 330-unit property and maintain 99% delinquency rate.
- Maintain original leases and renewal documents in digital and hardcopy format for property management office.
- Conduct property showings to highlight features, answer questions and redirect concerns to close contracts.
- Processed and submitted invoices to corporate.
- Conducted property checks and addressed violations with residents.
Sales Assistant
New Home Professionals
08.2019 - 07.2020
- Assist in visitor registration process.
- Provided pricing information to customers regarding specific products.
- Demonstrates benefits and features of model and inventory homes.
- Functioned as backup in areas of sales, support, and services.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Interior Design Consultant
Designs By Brooke
02.2010 - 08.2019
- Led interior design across conceptual, schematic, design development and construction document phases.
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, window treatments and products.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Designed floor plans, elevations, and material boards for review and presentation.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Created professional presentations using Omniview to creatively communicate design intent and direction.
Education
Real Estate License - Real Estate
California Department of Real Estate
Sacramento, CA07-2019
Associate of Arts - Interior Design
West Valley College
Saratoga, CA6 1993
Skills
- Customer service and support
- Maintenance oversight
- Fair housing laws expertise
- Microsoft Office applications
- CRM and Yardi proficiency
- Administrative support
- Team building
- Closing ratio management
- Multitasking and time management
- Leasing management and reporting
- Rental pricing strategies
- Payment processing and collection
- Records management
- Marketing and advertising strategies
- Legal notice preparation
Timeline
Assistant Manager
Waterton Property Management
04.2023 - Current
Leasing Manager
Greystar Property Management
01.2022 - 04.2023
Regional Community Consultant
AvalonBay
06.2021 - 12.2021
Leasing Consultant
Greystar
07.2020 - 06.2021
Assistant Community Director
FPI Management Inc.
02.2020 - 07.2020
Property Manager
Keyrenter Property Management
09.2019 - 09.2020
Sales Assistant
New Home Professionals
08.2019 - 07.2020
Interior Design Consultant
Designs By Brooke
02.2010 - 08.2019
Real Estate License - Real Estate
California Department of Real Estate
Associate of Arts - Interior Design
West Valley College