Victoria Zengel
Sarasota,FL
Summary
Dynamic and detail-oriented professional with extensive experience at Sarasota County Sheriff's Office, excelling in evidence handling and live scan technology. Proven track record of enhancing operational efficiency and achieving high accuracy rates. Strong problem-solving abilities and a commitment to confidentiality ensure reliable support in high-pressure environments.
Diligent CNA with background in fingerprint analysis and evidence processing. Consistently contributed to solving cases by accurately identifying and classifying fingerprints. Proven ability in maintaining meticulous records and utilizing advanced fingerprint analysis software.
Professional with robust experience in forensic analysis and evidence processing. Skilled in fingerprint identification, pattern recognition, and utilizing advanced biometric systems. Strong focus on team collaboration and adaptability, consistently achieving results. Reliable, analytical, and capable of maintaining high standards under changing needs.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CNA/MST position. Ready to help team achieve company goals.
Overview
30
30
years of professional experience
Work History
Fingerprint Technician/Sex Offender Registrar
Sarasota County Sheriff's Office Ringling Blvd
12.2016 - Current
- Taking applicant fingerprints using AFIS software for accurate identification of individuals.
- Trained new technicians on fingerprint techniques and proper documentation procedures.
- Conducted quality control checks on collected fingerprints to maintain high standards of accuracy and reliability.
- Reduced error rates through diligent verification and validation of submitted fingerprints.
- Continually expanded technical knowledge through ongoing training sessions, workshops, or industry conferences related to biometrics technology advancements.
- Safeguarded sensitive information through strict adherence to confidentiality protocols and secure data management practices.
- Maintained a high standard of fingerprint quality by adhering to established guidelines and protocols.
- Achieved consistent customer satisfaction with professional demeanor while taking fingerprints for various purposes such as employment screening or licensing applications.
- Ensured compliance with federal, state, and local regulations governing the collection, storage, and dissemination of biometric data.
- Supported background check processes by accurately classifying and searching fingerprint records in databases.
- Consistently met or exceeded performance metrics by prioritizing tasks and managing time effectively during high-pressure situations.
- Optimized record-keeping processes by updating electronic files with accurate classification details in a timely manner.
- Increased team productivity by training new Fingerprint Technicians on best practices and procedures.
- Managed inmate records and databases to ensure accuracy and compliance with legal standards.
- Oversaw registration processes for new inmates, streamlining procedures to enhance efficiency.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Verified paperwork accuracy and checked for completion prior to processing.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Records Technician
Sarasota County Sheriff's Office Ringling Blvd
08.2012 - 12.2016
- Managed digital and physical records, ensuring compliance with legal standards and departmental policies.
- Trained junior staff on record management systems and best practices for data accuracy.
- Collaborated with law enforcement personnel to maintain up-to-date case documentation.
- Oversaw archiving procedures, preserving historical records while optimizing storage solutions.
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Received and categorized incoming Deputy reports and Deputy/State Attorney requests information requests to begin document processing sequence.
- Contacted document requestors and obtained additional information required to process document requests.`
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Trained new employees on records management best practices, fostering a culture of accountability and accuracy.
- Maintained an organized workplace environment by regularly updating inventory listings and purging outdated materials.
- Assisted with typing, data entry, and answering incoming calls as required.
- Provided excellent customer care by responding to inquiries and requests for information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Updated records with new information.
- Followed established policies and procedures to maintain compliance with regulations.
- Followed confidentially regulations to maintain privacy.
- Utilized document imaging software to index, store and retrieve records.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Provided training to new records clerks to improve knowledge and skills.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
911 Emergency Dispatcher
Sarasota County Sheriff's Office Ringling Blvd
07.2007 - 08.2012
- Coordinated emergency response efforts among multiple agencies to ensure timely assistance.
- Utilized advanced communication systems to relay critical information to responders efficiently.
- Assessed emergency situations rapidly, prioritizing calls based on urgency and severity.
- Provided clear instructions and reassurance to callers during high-stress situations.
- Trained and mentored new dispatchers on protocols and operational procedures.
- Maintained accurate records of calls, responses, and incidents for accountability and analysis.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
- Supported public safety initiatives by actively participating in community outreach events and sharing valuable information with local residents.
- Collaborated with supervisors to identify areas of improvement within departmental procedures, leading to enhanced operational efficiency.
- Assisted in the development of new training programs for incoming 911 Emergency Dispatchers to enhance performance levels.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Provided on-the-job training and coaching to develop new dispatchers.
911 Emergency Dispatcher
Las Vegas Metropolitan Police Dept
10.2001 - 10.2006
- Implemented process improvements that enhanced dispatch efficiency and response times.
- Collaborated with law enforcement, fire departments, and medical services to streamline operations.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Followed established protocols for professional handling of emergency situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Coordinated emergency response efforts among multiple agencies to ensure timely assistance.
- Utilized advanced communication systems to relay critical information to responders efficiently.
- Assessed emergency situations rapidly, prioritizing calls based on urgency and severity.
- Provided clear instructions and reassurance to callers during high-stress situations.
- Trained and mentored new dispatchers on protocols and operational procedures.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Security Dispatcher
Las Vegas Convention and Visitors Authority LLC
09.2000 - 10.2001
- Coordinated communication between security personnel and event staff to enhance operational efficiency.
- Monitored surveillance systems to ensure safety protocols were consistently followed during events.
- Responded promptly to incidents, deploying resources effectively to maintain a secure environment.
- Managed emergency response procedures, ensuring swift action during critical situations.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
911 Emergency Dispatcher
Clearwater Police Department
08.1998 - 08.2000
- Contributed to improved overall call center performance by consistently meeting or exceeding key performance metrics in areas such as response time and accuracy rates.
- Answered calls from automatic routing system and took basic information from callers.
- Reduced risks and emergency response issues by observing public safety field units.
- Maintained accurate records of calls, responses, and incidents for accountability and analysis.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
911 Emergency Dispatcher
Sarasota County Sheriff's Office Ringling Blvd
05.1996 - 08.1998
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
- Collaborated with supervisors to identify areas of improvement within departmental procedures, leading to enhanced operational efficiency.
- Assisted in the development of new training programs for incoming 911 Emergency Dispatchers to enhance performance levels.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Provided on-the-job training and coaching to develop new dispatchers.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Followed established protocols for professional handling of emergency situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Education
Bachelor of Science - Nursing
State College of Florida
Bradenton, FL05-2029
Skills
- Computer skills
- Evidence handling
- Live scan technology
- Confidentiality
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Law enforcement procedures
Timeline
Fingerprint Technician/Sex Offender Registrar
Sarasota County Sheriff's Office Ringling Blvd
12.2016 - Current
Records Technician
Sarasota County Sheriff's Office Ringling Blvd
08.2012 - 12.2016
911 Emergency Dispatcher
Sarasota County Sheriff's Office Ringling Blvd
07.2007 - 08.2012
911 Emergency Dispatcher
Las Vegas Metropolitan Police Dept
10.2001 - 10.2006
Security Dispatcher
Las Vegas Convention and Visitors Authority LLC
09.2000 - 10.2001
911 Emergency Dispatcher
Clearwater Police Department
08.1998 - 08.2000
911 Emergency Dispatcher
Sarasota County Sheriff's Office Ringling Blvd
05.1996 - 08.1998
Bachelor of Science - Nursing
State College of Florida