Victoria Zerby
Vanceboro,NC
Summary
Well-organized and skilled at providing customers with accurate and quick service. Offering years of experience in customer service. Team player dedicated to adhering to strict service standards.
Overview
9
9
years of professional experience
Work History
Deli Clerk
Delhaize
09.2022 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Bulk/Coffee/Candy Specialist
The Fresh Market
12.2016 - 07.2018
- Department head. Manage my time to accomplish all tasks. Manage employees under me. Positive and welcoming demeanor. Inventory control and monitoring. Maintaining positive inventory through controlled orders via knowledge of supply and demand. Run register when needed. Package and safe handling of perishable products. Stocking and sanitation. Keep and maintain a well organized desk and work space. Greet and discuss product purchasing with DSD vendors. Responsible for unloading my own truck and rotation of product.
Security Guard/Loss Prevention Officer
Mccs Camp Lejeune
06.2016 - 12.2016
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
IT Technician
Convergys
02.2016 - 06.2016
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
Education
High School Diploma -
Coastal Carolina Community College
Jacksonville, NC01-2014
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Equipment safety
- POS system operation
- Product knowledge
- Data entry
- Performance improvement
- Inventory checks
- Interactive communication skills
- Equipment monitoring
- Verbal and written communication
- Effective customer communication
- Desktop technical support
- Network troubleshooting
- Remote support
- Help desk operations
Timeline
Deli Clerk
Delhaize
09.2022 - Current
Bulk/Coffee/Candy Specialist
The Fresh Market
12.2016 - 07.2018
Security Guard/Loss Prevention Officer
Mccs Camp Lejeune
06.2016 - 12.2016
IT Technician
Convergys
02.2016 - 06.2016
High School Diploma -
Coastal Carolina Community College
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