Victoria Zmroczek
Bozeman,Montana
Summary
Professional administrative expert with proven ability to manage front desk responsibilities and improve organizational efficiency. Brought valuable experience in client relations and office management. Known for strong teamwork skills and adaptability, ensuring seamless operations and positive outcomes.
Overview
10
10
years of professional experience
Work History
Front Desk Coordinator
Montana Foot and Ankle
02.2023 - Current
- Correspondence regarding authorizations with Montana Medicaid and Veteran Affairs.
- Patient education regarding procedures and assisting with answering questions.
- Ensure accurate billing by carefully reviewing invoices before issuing them to patients or submitting payment requests.
- Collect patient deposits, balances, and payment plans.
- Insurance authorizations and explaining benefits to patients.
- Take patient histories, x-rays, and chart notes and relay accurate information to the Doctor.
- Greet guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
- Confirm appointments, communicate with patients about scheduling, and update patient records accurately and efficiently,
- Read and responded to emails, answer telephone calls on multi-line phone system.
Family Advancement Specialist
Hearts & Homes
01.2022 - 12.2023
- Wrote detailed reports on supervised visits and reports detailing findings and recommendations.
- Assisted in developing strategic plan that aligned with long-term family goals.
- Conducted supervised visits between parents and children in a safe and neutral environment.
- Provided transportation for parents and/or children.
- Responsible for scheduling family visits and workshops for parents.
- Responsible for parent education through coaching after supervised visits. Also utilized the Nurturing Parent Program.
- Maintained all files/reports met compliance standards and were uploaded in appropriate folders/hard drives
- Ensured safety for all parties involved in visitations and maintained a controlled transition of custody
- Communicated with DPHHS and members of the courts to ensure family plans and milestones were integrated into supervised visits
Representative
MarketSource
06.2021 - 11.2021
- Provided education about various technological equipment
- Equipment set up for various devices and technology
- Managing and starting AT&T contracts such as phone, internet, and TV
- Risk management and theft protection skills since working with high valued items
Coach
Skyhawks sports academy
06.2020 - 08.2020
- Provided standard education of various sports for children between the ages of 4-12
- Collaborating with fellow coaches, we built a foundational understanding for children about the importance of teamwork, responsibility, honesty, etc.
- Created curriculums and schedules for skills and scrimmages for each sport taught
Sales Associate
Macy's
05.2019 - 08.2019
- Handled customer service in a D1 department
- Handled early morning shipments
- Attended morning rallies/meetings
- Regularly checked numbers and managed goals for the area.
Sales Associate
Charlotte Russe
05.2018 - 08.2018
- Provided customer service and answered any questions from customers
- Worked multiple zones including: shoes, register, dressing rooms, inventory, etc.
- Helped stock up and reorganize the store
- Promoted sales and rewards programs
Sales Associate
Graphic Connection
09.2016 - 05.2017
- Traveled to state sports events
- Set up stands to sell merch
- Managed stand during sporting events
- Take down stands at the end of each event.
Sales Associate
Spirit Halloween
10.2016 - 11.2016
- In charge of sections assigned and go-backs
- In charge of makeup/SFX
- Fixing damaged costumes/ props
- Helping customers find costumes
- Help with inventory.
Hostess
Trombino's Bistro Italiano
08.2015 - 08.2016
- In charge of the front desk
- Handling reservations, to-go orders, bulk and special orders
- Distributing tables between servers, large parties, table requests.
Education
B.S. - Psychology
Montana State University
Montana State University 06.2022
High School Diploma - undefined
La Cueva High School
05.2017
Skills
- Organized
- Ability to Multitask
- Critical Thinker
- Strong Work-Ethic
- Collaboration
- Administrative skills
- Administrative support
- Listening skills
- Security procedures
Languages
English
Spanish
Awards
- Student Athlete Award, Participating in a sport with a GPA of 3.5 or higher.
- Georgia O’Keeffe Award, Producing art for my school.
- First Place in Painting, Took First place in the Metro Art Show.
- Honor Roll at Montana State University
- Chi Omega, Received alumni status after finishing my 4 collegiate years of school at Montana State University.
Timeline
Front Desk Coordinator
Montana Foot and Ankle
02.2023 - Current
Family Advancement Specialist
Hearts & Homes
01.2022 - 12.2023
Representative
MarketSource
06.2021 - 11.2021
Coach
Skyhawks sports academy
06.2020 - 08.2020
Sales Associate
Macy's
05.2019 - 08.2019
Sales Associate
Charlotte Russe
05.2018 - 08.2018
Sales Associate
Spirit Halloween
10.2016 - 11.2016
Sales Associate
Graphic Connection
09.2016 - 05.2017
Hostess
Trombino's Bistro Italiano
08.2015 - 08.2016
High School Diploma - undefined
La Cueva High School
B.S. - Psychology
Montana State University
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