Victoria Zook
Lakeville,MN
Summary
Dynamic retail professional with a track record of building strong customer relationships and enhancing team performance. Excels in coordinating daily operations while delivering exceptional service, maintaining organized merchandise, and streamlining POS transactions to boost customer satisfaction in busy retail settings.
Overview
9
9
years of professional experience
Work History
E-Commerce Listing Associate
Alden & Garrett LLC
Minneapolis, Minnesota
05.2026 - Current
- List clothing and accessories for sale on eBay in fast-pace online retail environment.
- Conduct product research and market analysis to establish competitive pricing.
- Create detailed product listings with accurate item descriptions, categories, and pricing.
- Maintain precision while processing high volume of merchandise to ensure quality.
- Support online retail operations across various platforms, including eBay and Poshmark.
Shift Lead / Pup Pro
Puppy Play and Stay LLC
Lakeville, MN
08.2021 - 05.2025
- Provided friendly customer service and assisted clients with questions, scheduling, and service needs, enhancing overall client satisfaction.
- Built customer relationships through clear communication and dependable service.
- Coordinated daily operations and collaborated with team members to ensure smooth workflow in a busy, fast-paced environment.
- Executed opening and closing procedures while maintaining accurate client records, contributing to operational efficiency.
Telecommunications Receptionist
Gustavus Adolphus College
09.2017 - 05.2021
- Delivered professional customer service while efficiently managing high-volume calls to enhance customer satisfaction.
- Processed payments while maintaining accurate transaction and scheduling records to ensure smooth operations.
- Coordinated effective communication among team members and managed multiple priorities to support team objectives.
Sales Associate
Yankee Candle
Burnsville, MN
06.2019 - 01.2020
- Delivered friendly customer service by assisting shoppers with purchases and providing product recommendations.
- Processed point-of-sale transactions accurately and efficiently.
- Organized merchandise displays to create a clean, welcoming sales floor that attracted customers.
- Collaborated with team members to address customer needs and enhance daily store operations.
Education
Bachelor of Arts - Environmental Studies, Minor in Geology
Gustavus Adolphus College
St. Peter, MN01-2021
Skills
- Customer service and retail sales
- POS transactions and cash handling
- Product recommendations and merchandising
- Store organization and daily operations
- Client relationship management
- Collaborative multitasking
- Conflict resolution and problem solving
- Time management
- Friendly and outgoing
Timeline
E-Commerce Listing Associate
Alden & Garrett LLC
05.2026 - Current
Shift Lead / Pup Pro
Puppy Play and Stay LLC
08.2021 - 05.2025
Sales Associate
Yankee Candle
06.2019 - 01.2020
Telecommunications Receptionist
Gustavus Adolphus College
09.2017 - 05.2021
Bachelor of Arts - Environmental Studies, Minor in Geology
Gustavus Adolphus College