Savannah Stickles
Elkhorn,WI
Summary
Experienced Customer Service with a demonstrated history of working in the retail industry. Skilled in Sales, Microsoft Word, Public Speaking, Microsoft Office, and Microsoft PowerPoint. Recently completing the Digital Marketing Skills Bootcamp through the University of Wisconsin-Madison obtaining skills such as Search Engine Optimization (SEO), Search Engine Marketing (SEM), Data Visualization and Analytics, E-Commerce, Social Media Marketing, User Interface and User Experience (UI/UX), Email Marketing and Automation, Website Development, Content Writing, Facebook Advertising, Google Advertising. Strong support professional with 3 years of college studying a Bachelor of Business Administration - BBA focused in Marketing from University of Wisconsin-Oshkosh.
Overview
13
13
years of professional experience
Work History
Sales and E-Commerce Associate/Office Worker
Advani Inc
Kenosha, WI, USA
11.2023 - Current
- Managing e-commerce websites: Amazon, eBay, and WIX Website
- Fulfilling business to business orders for auto body shop supplies
- Arranging Commercial and DAT Board Freight
- Handling Bill of Landing Between Drivers and Company
- Managing 3+ Employees and assigning tasks throughout their shifts
- Create and manage marketplace listings on Amazon, eBay, and WIX
- Maintain product listings and inventory levels
- Ensure daily website maintenance is conducted
- Update and correct product descriptions, product placement, new item postings, and out of stock item removal
Website Content Coordinator
Mecum Auctions Inc
Walworth County, WI, USA
04.2022 - 06.2022
Account Manager-Marketing Sales
Inboud Aquisitions
Chicago, IL, USA
01.2022 - 02.2022
- Customer representation
- Product demonstrations
- Brand Management
- Face to face customer service
- New Customer acquisitions and existing customer upgrades
- Opportunity to participate in regional and national seminars with campaign-specific specialists Travel opportunities
- Enthusiastic
- Ambitious
- Creative
- Proactive
Guest Service
Kwik Trip
Elkhorn, WI, USA
12.2015 - 01.2022
- Guest/Food Service Coworkers are the foundation of Kwik Trip, Inc
- And the key to outstanding service
- These friendly faces greet guests and keep shelves stocked, coffee hot, and stores clean
Call Center Representative
Foot Locker
Oshkosh, WI, USA
10.2017 - 05.2018
- Providing superior customer service over the phone regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc
- Documenting and handling all in-store customer service issues including responding to legal concerns
- Efficiently entering customer information and call notes into the order management system
- Accurately completing appropriate follow up actions for order and service resolution
Peer Mentor
Titan Advantage Program
Oshkosh, WI, USA
06.2017 - 08.2017
- The Peer Mentor for UW Oshkosh's Titan Advantage Program will assist the Program Coordinator with ensuring program participants' needs are met both inside and outside of the classroom
- It is our mission to provide quality support services delivered in a personal and caring manner to promote the retention and academic success of TAP students
- The Peer Mentor will work to provide a welcoming environment that is conducive to student success
- As a Peer Mentor, you are providing an example to the students by your actions in and outside the classroom
- Provide academic support through building rapport and maintaining a peer mentor relationship
- Share experiences and information on student success
- Refer students to appropriate campus resources
- Inform Program Coordinator and/or Associate Vice Chancellor immediately of students who appear to be exhibiting behaviors that are counterproductive to academic success
- Document interactions with students
- Submit daily and incident reports
- Enforcing program rules and policies
- Maintain confidentiality and adhere to FERPA policy
- Maintain sign-in/out sheets and submit them to Senior Peer Mentor to review nightly
- Perform other responsibilities as assigned
Crew Trainer
McDonald's
Burlington, WI, USA
08.2012 - 12.2015
- Crew trainers are responsible for training our crew members for their day-to-day work serving customers, preparing food, keeping our restaurants and kitchens clean and tidy and working well as part of a team
Education
Bachelor Of Business - Marketing
University of Wisconsin, Oshkosh
Oshkosh, WICertificate in Digital Marketing -
University of Wisconsin-Madison
Madison, WI04.2022
High School Diploma -
Burlington High School
Burlington, WI06.2015
Skills
- Guest Relations Experience
- Guest Services
- Marketing
- Social Media Management
- Microsoft Office
- Adobe Photoshop
- Adobe Illustrator
- Adobe Creative Suite
- Adobe InDesign
- Experience Working With Students
- Google Analytics
- Search Engine Optimization (SEO)
- Digital Marketing
- Branding
- WordPress
- User Experience (UX)
- SEM
- Web Development
- Analytics
- User Interface (UI)
- PPC Campaign Management
- Digital design
- Slack
- Customer service
- Microsoft Word
- Microsoft Excel
- Phone etiquette
- Sales
- Retail sales
- CRM software
- Trello
- Project management
- Computer skills
- Communication skills
- Data entry
Assessments
- Customer service, Proficient, 06/01/24
- Written communication, Proficient, 04/01/22
- Work style: Reliability, Proficient, 03/01/22
- Cleaner fit, Proficient, 03/01/22
- Work motivation, Completed, 11/01/22
- Call center customer service, Proficient, 04/01/22
- Administrative assistant/receptionist, Proficient, 11/01/22
- Social media, Proficient, 10/01/21
- Customer focus & orientation, Proficient, 04/01/22
Groups
University of Oshkosh-Wisconsin Black Student Union, Vice President, 09/01/16, 05/31/18, Presents all general meetings, arranges events and board communication., Documented general meetings and reported on proceedings., Posted on social media outlets and prepared emails., Created flyers for events and meetings with Adobe Photoshop and Adobe Illustrator.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Sales and E-Commerce Associate/Office Worker
Advani Inc
11.2023 - Current
Website Content Coordinator
Mecum Auctions Inc
04.2022 - 06.2022
Account Manager-Marketing Sales
Inboud Aquisitions
01.2022 - 02.2022
Call Center Representative
Foot Locker
10.2017 - 05.2018
Peer Mentor
Titan Advantage Program
06.2017 - 08.2017
Guest Service
Kwik Trip
12.2015 - 01.2022
Crew Trainer
McDonald's
08.2012 - 12.2015
Certificate in Digital Marketing -
University of Wisconsin-Madison
High School Diploma -
Burlington High School
Bachelor Of Business - Marketing
University of Wisconsin, Oshkosh