Victoria Zuna
New Cumberland,PA
Summary
Dynamic professional with extensive experience at County of Cumberland, excelling in document review and organizational skills. Proven track record of enhancing operational efficiency and customer satisfaction through effective multitasking and problem-solving. Adept at training staff and implementing process improvements, ensuring confidentiality and accuracy in all tasks.
Overview
30
30
years of professional experience
Work History
Teamsters Clerk III
County of Dauhpin
05.2015 - Current
- Assisted with daily clerical tasks, ensuring smooth office operations and timely completion of assignments.
- Maintained accurate records and files, enhancing organization and accessibility of information.
- Supported team members in data entry activities using spreadsheet software for efficient information management.
- Processed incoming correspondence and directed inquiries to appropriate personnel, improving communication flow.
- Learned and utilized office equipment, contributing to effective workspace functionality and productivity.
- Adapted to new software applications quickly, enhancing personal efficiency in task execution.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Enhanced customer service with timely and accurate information when handling inquiries.
LSI Paralegal
Family Design Resources
10.2013 - 10.2014
- Conducted legal research to support case preparation and strategy development.
- Drafted and reviewed legal documents, ensuring compliance with regulations and standards.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Edited and proofread legal documents to verify accuracy.
- Prepared legal briefs, motions, and pleadings.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
Staff Assistant Clerk of Courts
County of Cumberland
04.2006 - 10.2013
- Coordinated schedules and meetings for senior management, ensuring efficient time management and resource allocation.
- Developed and maintained filing systems to enhance document retrieval and organization across departments.
- Assisted in project planning, tracking progress, and preparing status reports for stakeholders.
- Implemented process improvements that streamlined office operations, reducing turnaround times on administrative tasks.
- Trained new staff on company procedures and software applications to promote consistency in work quality.
- Handled incoming phone calls professionally, directing callers to appropriate parties or addressing their inquiries directly when possible.
- Greeted guests in with friendliness and professionalism.
Register of Wills & Clerk of Orphans Court
County of Cumberland
07.1995 - 04.2006
- Led daily office operations, ensuring efficient workflow and task completion.
- Mentored junior clerks, enhancing team performance through targeted training.
- Implemented process improvements, increasing operational efficiency within the department.
- Oversaw data entry tasks, maintaining accuracy and consistency across records.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Education
Associate of Arts - Paralegal Studies
Harrisburg Area Community College
Harrisburg, PASkills
- Telephone etiquette
- Cash handling
- Prioritization
- Proofreading
- Confidentiality
- Verbal and writing communication
- Multitasking
- Time management
- Problem-solving
- Organizational skills
- Flexible and adaptable
- Teamwork and collaboration
- Creative thinking
- Document review
- Written communication
- Analytical thinking
- Interpersonal communication
Timeline
Teamsters Clerk III
County of Dauhpin
05.2015 - Current
LSI Paralegal
Family Design Resources
10.2013 - 10.2014
Staff Assistant Clerk of Courts
County of Cumberland
04.2006 - 10.2013
Register of Wills & Clerk of Orphans Court
County of Cumberland
07.1995 - 04.2006
Associate of Arts - Paralegal Studies
Harrisburg Area Community College
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