Paula Rodriguez
Waianae,HI
Summary
Pursued continuous development opportunities to advance expertise and enhance support for internal and external customers. Driven leader with excellent problem-solving, decision-making and conflict resolution skills. Analytical and results-focused in addressing organizational issues and implementing corrective actions.
Overview
5
5
years of professional experience
Work History
Manager in Training
Lovisa
Kapolei , HI
2024.03 - Current
- Created reports detailing process improvements, cost savings initiatives, and customer satisfaction results.
- Trained new hires on company policies and procedures.
- Identified opportunities for process improvement through analysis of existing practices and technologies.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Team Member
Chick-fil-A
Kapolei , HI
2023.12 - 2024.03
- Collaborated with team members to maximize productivity and efficiency.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Digital Marketing Strategist
Self Employed Web
Las Vegas , NV
2020.11 - 2023.12
- Developed campaigns to engage customers through multiple digital channels, including social media, email, search engine optimization, and pay-per-click.
- Executed paid advertising campaigns across various platforms including Facebook Ads Manager and Google Adwords.
- Maintained relationships with influencers in order to generate additional exposure for the brand.
- Managed a team of content creators responsible for producing high quality written and visual content for use in digital marketing efforts.
Insurance Adjuster
Sitel
Las Vegas , NV
2020.02 - 2020.11
- Drafted correspondence to notify claimants about claim decisions.
- Analyzed claimant information to evaluate validity of claim.
- Provided excellent customer service by promptly responding to inquiries.
Education
Del Sol Academy Of The Performing Arts
Las Vegas, NV2019-06
Skills
- Customer Service
- Staff Leadership
- Inventory Control
- Staff Training
- Customer Relationship Management (CRM)
- Data Interpretation
- Project Support
- Marketing promotions
- Financial records analysis
- Employee Mentoring
Timeline
Manager in Training
Lovisa
2024.03 - Current
Team Member
Chick-fil-A
2023.12 - 2024.03
Digital Marketing Strategist
Self Employed Web
2020.11 - 2023.12
Insurance Adjuster
Sitel
2020.02 - 2020.11
Del Sol Academy Of The Performing Arts
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