Victoria Diana Madrigal

In my role as an Operational Account Manager at Vantage Card Services, Inc., I enhance merchant success by proactively identifying risks, analyzing transaction trends, and implementing strategic solutions to optimize merchant health.

I drive risk and compliance excellence by refining compliance protocols, conducting in-depth underwriting assessments, and monitoring transactions for fraud prevention.

I also enhance operational efficiency by utilizing data-driven insights to identify and address inefficiencies, streamlining transaction processing and payment workflows.

By serving as a trusted advisor to merchants, internal teams, and partners, I ensure seamless communication and resolution of operational challenges.

As a Business Office Manager in the landscaping and hardscaping industry, I focused on optimizing office operations, improving financial management, and enhancing client relationships. By overseeing day-to-day administrative functions and coordinating with sales and field teams, I ensured smooth operations and successful project execution.

Streamlined day-to-day office functions, ensuring seamless coordination between sales, operations, and field teams to optimize workflow and service delivery.

Managed budgets, invoicing, and accounts payable/receivable to ensure financial accuracy, improve cash flow, and meet company profitability goals.

Ensured compliance with industry regulations and maintained accurate records of contracts, work orders, and project documentation.

Supervised and trained office staff, promoting a collaborative and efficient work environment, while improving overall team performance.

As a Customer Service Representative in Property Management, I was dedicated to providing exceptional support to tenants and property managers. By resolving tenant inquiries, coordinating maintenance requests, and ensuring lease compliance, I contributed to smooth property operations and a positive tenant experience.

Streamlined communication processes between tenants, property management teams, and vendors, improving response times and operational workflows.

Assisted with lease administration, ensuring tenants adhere to contract terms and working with the management team to resolve any compliance issues.

Utilized data-driven insights and tenant feedback to identify trends and areas for improvement, implementing solutions to enhance the tenant experience.

Provided support in property tours, lease signings, and regular inspections, helping maintain the overall appeal and functionality of the property.

A dedicated Area Patient Services Representative that enhanced patient outcomes by identifying needs, addressing concerns, and continuously improving services. By meeting key performance metrics, I contributed to the overall mission of the American Cancer Society, providing comprehensive support to patients with Cancer and their families during diagnosis, treatment and after care.

Organized and managed formal registration and volunteer programs across all 12 Commission on Cancer Hospitals and facilities in Miami-Dade County, ensuring efficient access to cancer support services.

Collaborated in a multidisciplinary care model, working alongside healthcare providers, volunteers, and community organizations to deliver coordinated, comprehensive services that addressed every aspect of a patient's journey

Provided patients and caregivers with up-to-date information about treatment options, resources, and coping strategies to empower them to make informed decisions about their care.

Conducted outreach to healthcare facilities, local businesses, and community leaders to expand awareness of available patient services and increased program participation.

As a Certified Child Life Specialist II, my passion was providing emotional support and developmentally appropriate care to children and families during challenging healthcare experiences.

Successfully enhanced patient and family well-being, improved patient outcomes, and facilitated communication between medical staff and families to ensure holistic, compassionate care.

Presented at professional conferences on topics related to child life practice, contributing to the continued growth of the profession.

Facilitated group sessions among peers facing similar medical challenges to promote social support and shared experiences among participants.

Coordinated bilingual pre-surgical orientations to increase patient compliance and satisfaction.

Successfully enhanced patient and family well-being, improved patient outcomes, and facilitated communication between medical staff and families to ensure holistic, compassionate care.

Supervised and evaluated volunteers and student interns, ensuring effective, compassionate delivery of child life services.

Developed skills to facilitate bereavement education for patients and their families, guiding them through the emotional and psychological processes of grief.

Provided emotional support and developmentally appropriate interventions for children and families, helping them understand and cope with medical procedures, which led to reduced anxiety and improved patient experiences.

During my time as a Certified Child Life Specialist II at CHOA, I was honored to be asked to return to my previous employer to lead the Oncology Department within the Child Life Department, where I could leverage my expertise in child life services and oncology care to make a larger impact. My work focused on helping children understand their diagnosis and treatments while providing them with the tools to manage stress and anxiety throughout their medical journey.

Delivered emotional support, therapeutic interventions, and coping strategies to pediatric cancer patients and their families, enhancing their overall healthcare experience and minimizing anxiety related to treatments.

Served as a proactive member of the Sickle Cell Advisory Board, contributing to strategic initiatives and advocating for improved care, resources, and awareness for children and teenagers living with sickle cell disease.

Provided insight and recommendations for policy changes, best practices, and community outreach efforts, with a focus on advancing research, education, and patient-centered care for pediatric Oncology patients.

Child Life Internship (590 Clinical Hours): Completed a rigorous pediatric internship, developing a well-rounded understanding of child life services.

Units Covered During Internship:
* Oncology/Hematology and Bone Marrow Transplant
* Emergency Services (ER)
* Intensive Care Unit
* Neonatal Intensive Care
* Same Day Surgery
* Neurology

Duties Included (but not limited to the following):
Case Studies & Support During Internship: Developed two case studies focusing on pediatric patients from different units and medical conditions, providing educational support to the child, family, and siblings. Additionally, offered bereavement support in an emergency room case, addressing the emotional needs of the family during a critical situation.

Public Speaking & Fundraising: Selected to represent Miami Children's Hospital (MCH) at the Community Blood Centers of Miami Gala, delivering a speech on behalf of the hospital to support fundraising efforts and raise awareness for pediatric care

Training Material Development: Assisted in the creation of training materials for both internal staff and volunteers, focusing on child development, therapeutic play, and emotional support strategies, enhancing the department’s ability to provide consistent care.

Psychological Preparation & Advocacy: Advocated for and provided psychological preparation for medical treatments, helping reduce patient anxiety and fostering emotional resilience in pediatric patients through age-appropriate interventions.

Collaboration with Healthcare Teams: Collaborated with multidisciplinary teams, contributing to the development of comprehensive care plans that addressed both the medical and emotional needs of patients, ensuring holistic and well-rounded care.

Team Presentation to Board of Directors: Collaborated with the Child Life Team to present key program updates and insights to the Board of Directors, contributing to strategic discussions and showcasing the impact of child life services.

Activities and Societies – Clinical Hours & Coursework: Focused on enhancing children's well-being by leveraging their strengths, promoting optimal development, and minimizing the emotional and psychological impact of hospitalization.

DCH Hospital - Tuscaloosa, Alabama
Children’s of Alabama - Birmingham, Alabama
University of Alabama Child Development Center - Tuscaloosa, Alabama
Tuscaloosa County Schools - Tuscaloosa, Alabama
RISE County Schools - Tuscaloosa. Alabama