Hi, I’m
Victoria Diana Madrigal
Senior Account Manager
Woodstock,GA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
15
years of professional experience
Work History
Vantage Card Services
Senior Account Manager
08.2020 - Current
Job overview
- Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Conduct regular performance reviews of managed portfolios against targets, implementing corrective actions as needed to address shortfall
- Enhance communication between internal and external departments for more effective problem-solving and collaboration.
- Develop a deep knowledge of customer businesses and relationship to company objectives.
- Analyze data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Maintain detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
O'Neill Landscape GroupWoodstock, Georgia
Business Office Manager
07.2017 - 08.2020
Job overview
- Developed and implemented successful office policies, while overseeing vendor reconciliations, accounts receivables, coordinating HR functions, collaborating with insurance providers, and streamlining administrative procedures.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Patin/Woodward Household
Professional Nanny and Tutor
06.2012 - 07.2017
Job overview
- Created a stimulating environment for children, developed activities for growth, and partnered with parents to meet family needs.
- Built positive and nurturing environments to support children's social and emotional growth.
- Developed age-appropriate routines to establish structure in children''s daily lives, fostering a sense of security and predictability.
- Collaborated with parents on developmental milestones, sharing observations and discussing strategies for continued progress.
Cousins Properties
Customer Service Coordinator
10.2010 - 02.2012
Job overview
- Researched resolutions for vendor and client issues, managed insurance compliance for tenants and vendors, and followed up on accounts needing resolution.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
American Cancer Society
Area Patient Services Coordinator
09.2009 - 05.2010
Job overview
- Managed registration for 12 Commission on Cancer facilities in Miami, while assessing patient needs, supervised training for volunteers, and developed strategies to increase volunteer participation.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Collaborated with interdisciplinary healthcare teams to address complex patient needs and coordinate appropriate care plans.
Education
University of Alabama, Tuscaloosa, AL
Bachelor of Science
08.2004
Skills
- Partnership Development (10 years)
- Business Development (10 years)
- Merchant Services (7 years)
- New Employee On-Boarding Procedures (8 years)
- Goals and Performance (10 years)
- Risk Operations (8 years)
- Staff Management (8 years)
- Community Outreach (10 years)
- Database Management (10 years)
- Customer Relations (15 years)
- Accounts Receivable (5 years)
- Word, Excel, Power Point, CRM, APTEXX (15 years)
- Client Relationship Management (8 years)
- Excellent Negotiation Skills (20 years)
- Business Development and Planning (12 years)
- Office Management (8 years)
- Staff Training (20 years)
- Teamwork and Collaboration (20 years)
Accomplishments
- Promoted to a leadership role within a year, managing junior underwriters and risk analysts while showcasing effective mentorship and team development skills.
- Completed over 500 B Notices corrections in under 7 days, meeting IRS deadlines.
- Monitored thousands of transactions daily for fraudulent activity, successfully recovering over $100,000 in funds through proactive detection and intervention
- Active member of the Association of Payment Professionals and participating member of the Engagement and Volunteer Committee i.e. co-hosting monthly webinars to foster industry knowledge and collaboration
Awards
Rising Star - 08/01/05 - Recognized as the department's first 'Rising Star' recipient at Miami Children's Hospital for outstanding leadership and community/volunteer service within the local Miami-Dade area.
Personal Information
Authorized To Work: US
Affiliations
- Association of Payment Professionals
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- I enjoy helping others and giving back to the community.
- Participating in local clean-up initiatives.
- Offering time and support to shelters for the homeless, women, and animals.
- Volunteering
- Volunteering for community initiatives to give back to local communities and make a positive impact.
- Fundraising Events
Timeline
Senior Account Manager
Vantage Card Services
08.2020 - Current
Business Office Manager
O'Neill Landscape Group
07.2017 - 08.2020
Professional Nanny and Tutor
Patin/Woodward Household
06.2012 - 07.2017
Customer Service Coordinator
Cousins Properties
10.2010 - 02.2012
Area Patient Services Coordinator
American Cancer Society
09.2009 - 05.2010
University of Alabama
Bachelor of Science
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