Victoria E. Becerra
Albuquerque,NM
Summary
I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. Communication Ability to work under pressure Decision making Time management Self-motivated Conflict resolution Leadership Adaptability Teamwork Creativity
Overview
21
21
years of professional experience
Work History
Office Administrative Assistant
Sandia National Laboratories
Albuquerque, New Mexico
06.2024 - Current
- Assisted with daily office operations by managing schedules, organizing meetings, and handling correspondence to ensure efficient workflow.
- Prepared, edited, and maintained documents, reports, and presentations, while managing data entry and filing systems for improved organization.
- Acted as point of contact for internal and external communications, responding to inquiries and facilitating effective communication among team members.
- Organizing and coordinating events, meetings, and travel arrangements for staff.
- Working closely with other administrative staff and departments to ensure smooth operations and support project needs.
- Utilizing various software applications (e.g., Microsoft Office Suite) for document creation, data management, and communication.
- Handling sensitive information with discretion and maintaining confidentiality in all aspects of the role.
- Possessing Department of Energy (DOE) clearance, which is necessary for accessing sensitive information and facilities.
- Obtained Sigma 20 clearance for access to specific classified information and areas within the laboratory.
Program Support Assistant
VA Medical Center
Albuquerque, NM
08.2018 - 07.2024
- Managed correspondence and documentation, ensuring accuracy and compliance with regulatory standards.
- Developed training materials for new staff, improving onboarding experiences and support processes.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
- Managed information flow on behalf of program supervisors using digital organizational systems.
- Supported compliance efforts by maintaining up-to-date knowledge of relevant regulations and policies.
Patient Visit Specialist
Presbyterian Hospital
Albuquerque, NM
10.2017 - 07.2018
- Developed and implemented patient care protocols to enhance service quality and operational efficiency.
- Analyzed workflow processes to identify areas for improvement, resulting in increased patient satisfaction scores.
- Spearheaded initiatives that streamlined administrative tasks, contributing to improved department productivity.
- Conducted comprehensive competitor analysis to inform strategic decisions.
Scheduling Coordinator
Advanced Endodontics
Albuquerque, NM
05.2016 - 08.2017
- Managed electronic health record systems to ensure accurate patient data accessibility.
- Developed and implemented improved scheduling protocols, enhancing staff productivity.
- Analyzed appointment trends to forecast staffing needs and resource allocation.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Assistant Mobile Coordinator/Dental Assistant
TruCare Dental
Albuquerque, NM
06.2014 - 05.2016
- Proven track record on delivering tasks
- Supervised the daily operations of over 10 personnel
- Trained new team members
- Developed new training materials
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Answer phone calls and direct calls to appropriate parties or take messages
- File and retrieve corporate documents, records, and reports
- Make travel arrangements for executives
- Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues
- Manage and maintain executives' schedules
- Supervise and train other dental staff and arrange for employee training by scheduling training or organizing training material
- Interpret administrative and operating policies and procedures for employees
- Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures
- Expose dental diagnostic x-rays.
Dental Assistant
ACC Health
Albuquerque, NM
04.2013 - 05.2014
- Military pre-deployment dental exams
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures
- Expose dental diagnostic x-rays
- Take and record medical and dental histories and vital signs of patients
- Instruct patients in oral hygiene and plaque control programs.
Hygiene Assistant / Dental Assistant
High Country Dental
Albuquerque, NM
05.2013 - 11.2013
- Record and review patient medical histories
- Provide clinical services or health education to improve and maintain the oral health of patients or the general public
- Expose and develop x-ray film
- Chart conditions of decay and disease for diagnosis and treatment by dentist
- Answer phones and schedule appointments
- Verify insurance/ breakdown of insurance benefits
- Send letters and call hygiene recall patient
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures
- Take and record medical and dental histories and vital signs of patients
- Make preliminary impressions for study casts and occlusal registrations for mounting study casts.
Dental Assistant Externship
Dr Michel Height DDS
Albuquerque, NM
01.2013 - 03.2013
- Set up equipment, prepare patient for treatment, and keep records.
Youth Corrections Officer
Children Youth, Camino Nuevo
Albuquerque, NM
12.2006 - 01.2013
- Conducted regular assessments of individual behavior and needs to tailor intervention strategies.
- Developed educational workshops focused on personal development and life skills for residents.
- Evaluated program effectiveness regularly, recommending improvements based on observed outcomes and feedback.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
Campus Police Officer
Albuquerque
Albuquerque, NM
07.2006 - 11.2006
- Enforced campus safety protocols to ensure a secure environment for students and staff.
- Conducted regular patrols, identifying and addressing potential security risks promptly.
Correctional Officer
Metropolitan Detention Center
Albuquerque, NM
07.2005 - 11.2005
- Implemented the law and departmental regulations that apply to Metropolitan Detention Center by maintaining custody and control of inmates
- Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent violence
- Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes
- Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities
- Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs
- Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners
- Inspect mail for the presence of contraband
- Guard facility entrances to screen visitors
- Maintain records of prisoners' identification and charges, Case management
- Process or book convicted individuals into prison
Education
Dental Assistant -
Pima Medical
Albuquerque, NM03-2013
High School Diploma -
University of New Mexico Continuing Education
Albuquerque, NM11.2004
Skills
- Proven skills in public relations, customer service, and developing and maintain a professional rapport with co-workers, management, and general public
- Possess the ability to perform a variety of administrative duties
- Telephone Answering, 12-Line System
- Excellent Organizational Skills
- Data entry
- Verbal communication
- Schedule management
Timeline
Office Administrative Assistant
Sandia National Laboratories
06.2024 - Current
Program Support Assistant
VA Medical Center
08.2018 - 07.2024
Patient Visit Specialist
Presbyterian Hospital
10.2017 - 07.2018
Scheduling Coordinator
Advanced Endodontics
05.2016 - 08.2017
Assistant Mobile Coordinator/Dental Assistant
TruCare Dental
06.2014 - 05.2016
Hygiene Assistant / Dental Assistant
High Country Dental
05.2013 - 11.2013
Dental Assistant
ACC Health
04.2013 - 05.2014
Dental Assistant Externship
Dr Michel Height DDS
01.2013 - 03.2013
Youth Corrections Officer
Children Youth, Camino Nuevo
12.2006 - 01.2013
Campus Police Officer
Albuquerque
07.2006 - 11.2006
Correctional Officer
Metropolitan Detention Center
07.2005 - 11.2005
Dental Assistant -
Pima Medical
High School Diploma -
University of New Mexico Continuing Education