Victoria Marie De Hoyos
McAllen
Summary
Results-driven professional specializing in crisis resolution and client relations strategy. Expertise in transforming customer dissatisfaction into loyalty through ethical practices and data-driven sales analysis. Proven track record in enhancing client acquisition, retention, and satisfaction while streamlining processes for operational efficiency. Strong communication, negotiation, and problem-solving skills contribute to delivering tailored solutions that foster loyalty and drive growth.
Overview
8
8
years of professional experience
Work History
Director of Client Relations
Portillo Jewelers INC
McAllen
04.2021 - Current
- Managed crisis communications, turning dissatisfied customers into brand advocates.
- Developed and implemented client relations strategies to build customer loyalty, satisfaction, and retention.
- Managed customer accounts by providing timely updates regarding order status or other relevant information related to the project at hand.
- Provided guidance to team members on how to effectively communicate with clients and resolve their problems.
- Conducted competitive analyses to understand market position and identify unique selling propositions.
- Coordinated with sales and marketing teams to align customer relationship strategies with business goals.
- Generated sales reports, including weekly, monthly, quarterly sales figures.
- Managed inventory levels to optimize stock availability while minimizing costs associated with excess inventory.
- Maintained inventory of diamonds, precious stones and metals.
- Determined precisely what customers required, available budgets and target recipient for each piece through effective communication techniques.
- Processed cash, credit card and gift card payments and returned payment cards, change and receipts to customers.
- Handled inventory management responsibilities such as ordering supplies and tracking sales data.
Guest Advocate
Target
McAllen
07.2020 - 04.2021
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer inquiries regarding store policies and procedures.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Developed and implemented guest service standards to ensure high levels of customer satisfaction.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Receptionist
The City of Palmview
Palmview
05.2018 - 07.2020
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Education
Associate of Arts - Criminal Justice
South Texas College
McAllen, TX05-2026
High School Diploma -
La Joya High School
La Joya, TX05-2018
Skills
- Crisis Resolution
- Client relations strategy
- Sales Data Analysis
- Strong Ethical Standards
- Customer account management
- Team collaboration
- Relationship building
- Good judgment
- Reliability
- Team training
- Problem solving
- Cash processing
- Store operations
References
References available upon request.
Languages
- English : Fluent
- Spanish : Fluent
Timeline
Director of Client Relations
Portillo Jewelers INC
04.2021 - Current
Guest Advocate
Target
07.2020 - 04.2021
Receptionist
The City of Palmview
05.2018 - 07.2020
Associate of Arts - Criminal Justice
South Texas College
High School Diploma -
La Joya High School