Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Victoria N Pasquale

Summary

Encouraging manager and analytical problem-solver seeking Director of Operations position. Documented talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

Operations Manager

Safelite AutoGlass
11.2021 - Current
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

VP of Operations

Intertech Digital Entertainment
04.2010 - 11.2021
  • Established performance goals for department and outlined processes for achievement.
  • Mentored team members on best practices and fostering a culture of continuous learning and growth within the organization.
  • Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
  • Enhanced teamwork by streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
  • Oversaw hiring, adding valuable, talented professionals to strengthen team.
  • Reduced response times with effective dispatcher training and timely decision making.
  • Reduced downtime for vehicles by establishing a proactive maintenance schedule and addressing potential issues before they escalated.

Director of Operations

Intertech Digital Inc.
10.1999 - 04.2010
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Achieved cost savings by analyzing fuel consumption patterns, identifying inefficiencies, and implementing corrective measures.
  • Managed a diverse team of drivers, maintenance crews, and administrative staff which contributed to improved collaboration and efficiency in the workplace.


Education

Associate of Applied Science - Business Administration And Management

Bryant And Stratton College
Getzville, NY
2020

Skills

  • Operational Management
  • Employee Engagement
  • Resource Allocation
  • Performance Appraisals
  • Leadership Training
  • Performance Metrics

Accomplishments

  • Safelite- Center of Excellence recipient
  • Intertech-Top Regional Provider for Customer Satisfaction
  • Intertech-Top Regional Provider for least amount of warranty calls
  • Intertech-Top Regional Provider for Smart Home Sales

Timeline

Operations Manager

Safelite AutoGlass
11.2021 - Current

VP of Operations

Intertech Digital Entertainment
04.2010 - 11.2021

Director of Operations

Intertech Digital Inc.
10.1999 - 04.2010

Associate of Applied Science - Business Administration And Management

Bryant And Stratton College

Similar Profiles

CREATE PROFILE
Victoria N Pasquale