Victoria N. Turner

• Achieved personal sales between $800 and $1,300 during shifts from 1 PM to 7 PM (without any kitchen/food. Purely bar sales), earning the 1st or 2nd place in the highest weekly daytime sales on a near weekly basis
• Promoted daily specials featuring Prohibition-Era cocktails, college bar mixed shots for the evening crowd, and an extensive variety of craft cocktails
• Performed deep cleaning and organization during personal free time to maintain establishment standards.
• Coordinated weekly themes and specials tailored to that experience

• Worked in two venues with capacities of 400 and 750, optimizing operations in high-volume environments
• Established strong patronage among college crowd due to proximity to University of Florida
• Monitor customer behavior to ensure a safe and enjoyable environment for all
• Performed opening and closing duties including restocking supplies
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions

• Specialized in crafting cocktails, mixed shots, and shooters for diverse clientele in an Irish-inspired establishment
• Executed standard opening and closing duties to maintain bar operations.
• Memorized menu items, enhancing service speed and accuracy.
• Engaged with patrons to provide exceptional customer service.
• Managed cash register and processed customer payments efficiently.
• Researched innovative cocktails to expand drink offerings and attract customers.

• Key Holder, opening and/or closing spa facilities for operational continuity.
• Assigned AM and PM room schedules for up to 50 massage therapists and up to 4 estheticians daily to optimize workflow
• Answered calls, emails, and messages promptly to address client inquiries
• Scheduled appointments for 40-50 independent practitioners, managing 60 to 110 daily appointments
• Maintained immaculate workspace to ensure efficiency
• Continuous laundry during shifts to support operations
• Organized and sent client invoices upon request to facilitate billing processes.
• Operated Millennium Spa Software and managed cash handling alongside POS transactions.

Promotions:

Created purchase orders and receivals for items received, printing labels for inventory

Inventory of entire spa on Mondays

In charge of all inventory and ordering g of skincare line, Eminence. (6 boxes + per order. Orders averaging between $7,000 and $8,000)

Nightly reports and other miscellaneous paperwork

Made deposits and exchanged change from bank

Coordinated deep cleaning shifts bi-monthly

• Maintained knowledge of 40 draft beers on rotation, highlighting unique selling points for each selection.
• Executed cash handling and POS operations efficiently, ensuring accurate transactions.
• Memorized mixed shots to effectively serve college clientele.
• Performed deep cleaning on separate scheduled shifts to uphold hygiene standards and ensure safe environment.
• Crafted customized cocktails based on customer preferences and seasonal ingredients.

• Obtained ABC license for responsible bartending practices.
• Achieved Servsafe certification to ensure food safety compliance.
• Executed craft cocktails from menu with precision and consistency.
• Maintained comprehensive knowledge of bottled beers available.
• Demonstrated expertise in all 13 local beers on tap.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Developed good working relationships with fellow employees through effective communication.