Victoria Pena Serrano
Houston,TX
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Costumer Service
Outback Steakhouse
11.2020 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times..
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Cypress Falls High School
Houston, TX05.2021
Associate of Science - Nursing
Lone Star College System
Cypress, TX12.2024
Certified Phlebotomy Technician - Phlebotomy
Oquirrh Mountain Phlebotomy School
Houston, TX09.2023
Certified IV Technician - Intravenous Theraphy
Oquirrh Mountain Phlebotomy School
Houston, TX09.2023
Skills
- Drawing Blood
- Vacuum Tube and Syringe Use
- Patient Confidentiality
- Phlebotomy Functions
- Time Management
- Sanitation and Sterilization
- Blood Sample Collection
- Client Satisfaction
Certification
- PT - Phlebotomy Technician
- IV Technician
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Italian
Professional Working
English
Full Professional
Timeline
Costumer Service
Outback Steakhouse
11.2020 - Current
High School Diploma -
Cypress Falls High School
Associate of Science - Nursing
Lone Star College System
Certified Phlebotomy Technician - Phlebotomy
Oquirrh Mountain Phlebotomy School
Certified IV Technician - Intravenous Theraphy
Oquirrh Mountain Phlebotomy School