Victoria Serrano

• Diabetic wound care .
• set up nail procedures for minor outpatient surgery, performing casting, UrgoK2 and sterile dressing.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.

• Enhanced patient care by implementing effective communication and collaboration among team members.
• Established positive rapport with patients through empathetic communication and attentive service.
• Developed training programs for new medical assistants, resulting in increased competency and productivity.
• Evaluated team performance regularly, providing constructive feedback for continuous improvement in professional development.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.

• Perform drug test, phlebotomy and medical procedures under supervision.

• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
• Restocked supplies and placed purchase orders to maintain adequate stock levels
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Performed medical records management, including filing, organizing and scanning documents.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Interpreting between patient and medical staff from English to Spanish.

• Monitored and ordered supplies and materials to keep office well stocked
• Worked closely with management to provide effective assistance for specific aspects of business operations
• Completed daily logs for management review
• Greeted guests in with friendliness and professionalism.

• Help students with pronunciation of different words in English.
• Perform grammar, spelling and phonics skills from Spanish to English.
• Private English Tutor for two children 7th grade and 2nd grade at home, helping them to understand all the topics and homeworks during COVID-19 pandemic.

• Established clear objectives for each lesson, effectively communicating expectations to students and ensuring successful outcomes.
• Monitored student progress in both Subject growth and Language fluency.
• Collaborated with fellow teachers to create interdisciplinary lesson plans that reinforced core concepts across multiple subjects.
• Kept detailed records of student progress and attendance.
• Integrated authentic materials from target language cultures into lessons, promoting greater cultural awareness among students while enhancing their linguistic abilities.

• Obtained client medical history, medication information, symptoms, and allergies
• Sanitized, restocked, and organized exam rooms and medical equipment
• Taught patients about medications, procedures, and care plan instructions from English to Spanish.

• Provided instruction, grammar, reading and literature, working with students to improve their understanding and comprehension.
• Developed appropriate lesson content for pieces of literature including short stories, poetry, plays, and non-fiction for satisfy diverse learning styles.
• Constantly adding new techniques to improve learning outcomes.

• Implemented care and efficiency improvements to support and enhance office operations
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations
• Helped improve patient outcomes by educating and advising on relevant treatments and care
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

• Kept the content, tone and emotion of the message as close as possible
• Stayed current on new expressions and cultural changes impacting language translation.

• Increased students ability to understand English pronunciation and grammar.
• Performing activities to demonstrate learning techniques and different scenarios for bilingual students.
• Increased the reading levels of ESL students through integration of online word games and modification of plans of lessons for students who need additional guidance
• Developed activities and integrated technology to support and facilitate development .

• Provided cultural information to the speakers to help parties who did not speak similar languages to communicate and understand each other
• Stayed current on new expressions and cultural changes impacting language translation
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.

• Study and rehearse script roles to interpret, learn and memorize lines
• Perform humorous and serious interpretations of actions and emotional situations, using body movements and gestures.