Victor Jose Piedra
Homestead,FL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
24
24
years of professional experience
Work History
Handyman
Self Employed Services
Miami, FL
01.2021 - Current
- Assessed customer needs and provided appropriate solutions.
- Performed basic carpentry work such as building, assembling, repairing furniture and cabinets.
- Installed window treatments, doors, locksets, shelves and other fixtures.
Costumer Service
Alliance Universal
Miami, FL
11.2020 - 12.2021
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
Costumer Service
Redlan Security
Miami, FL
11.2018 - 11.2020
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
Supervisor
Smi Security
Miami, FL
11.2011 - 11.2018
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Supervisor
Arrow Air Inc
Miami, FL
06.2009 - 06.2010
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Supervisor of Operations
SMI security
Miami, FL
06.2007 - 06.2009
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
Security Officer
sereca security
Miami, FL
11.2006 - 06.2007
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Costumer Service
Laboratory Corporation
Miami, FL
10.2005 - 11.2006
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
Chef
Joe's Stone Crab Restaurant
Miami, FL
10.2000 - 10.2005
- Planned menus, ordered supplies and managed kitchen staff.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Trained new chefs on proper cooking techniques and menu items.
Education
High School Diploma -
Ernesto Che Guevara
Miami, FL06-1981
Skills
- Staff Management
- Schedule development
- Staff Development
- Public Speaking
- Problem Resolution
- Customer Service
- Language proficiency
Accomplishments
- Honor Roll Student
- President of National Honor Society Club
- Development in communication
Timeline
Handyman
Self Employed Services
01.2021 - Current
Costumer Service
Alliance Universal
11.2020 - 12.2021
Costumer Service
Redlan Security
11.2018 - 11.2020
Supervisor
Smi Security
11.2011 - 11.2018
Supervisor
Arrow Air Inc
06.2009 - 06.2010
Supervisor of Operations
SMI security
06.2007 - 06.2009
Security Officer
sereca security
11.2006 - 06.2007
Costumer Service
Laboratory Corporation
10.2005 - 11.2006
Chef
Joe's Stone Crab Restaurant
10.2000 - 10.2005
High School Diploma -
Ernesto Che Guevara
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