Victor Ochoa
Brownsville
Summary
Bilingual Customer Service Professional with six years of experience in fast-paced environments. Expertise in managing high-volume calls, resolving concerns, processing transactions, and maintaining records. Proven ability to handle confidential information while delivering accurate and efficient service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Guard
Securitas
Harlingen, TX
05.2026 - Current
- Monitored surveillance systems and security cameras to identify and respond to security threats promptly.
- Maintained safe environment for staff and visitors through proactive surveillance and clear communication.
- Conducted regular patrols to enhance property security and deter potential incidents.
- Trained new security personnel on protocols and emergency procedures.
- Maintained detailed logs of daily activities and incidents for management review.
- Exhibited professionalism during interactions with staff and visitors. while interacting with employees and visitors.
CSR
Maximus
Brownsville, TX
11.2024 - 11.2025
- Consistently met or exceeded individual performance metrics including call quality, adherence to schedule, and customer satisfaction ratings
- Resolved customer inquiries efficiently, contributing to high satisfaction rates and fostering repeat business.
- Managed high volume of incoming customer calls, addressing inquiries and enhancing customer experience.
- Adapted communication style to effectively serve customers with different needs.
- Secured sensitive customer information by following strict protocols. and followed company policies and procedures.
Shift Manager
Pizza Hut
Brownsville, TX
05.2022 - 04.2025
- Led team to achieve sales targets through effective scheduling and resource allocation.
- Supervised daily operations, ensuring adherence to Pizza Hut standards and policies.
- Trained and mentored new team members on service protocols and food safety guidelines.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Conducted regular quality checks on food preparation and presentation for consistency.
- Implemented training programs that increased employee retention rates and performance levels.
- Managed cash handling procedures, balanced registers, and prepared daily bank deposits.
Front of House Team Member
Chick-fil-A
Brownsville, TX
02.2021 - 04.2022
- Greet customers as they arrive and provide menu
- Take orders and punch into the order machine
- Take orders in the drive thru
- Assisted customers in selecting meals and drinks while promoting additional menu items
- Processed sales, issued receipts, and delivered food to enhance customer experience
- Assist in preparing and packing food and beverages
- Ensure that the portion of food being packed or served is appropriate
- Cleaned dining room surfaces and floors to ensure a welcoming environment for guests
- Restocked supplies for coworkers unable to move
Building Setup/Technician
Texas A&M University
Corpus Christi, TX
08.2019 - 01.2021
- Organized materials and set up equipment to ensure seamless event execution.
- Tested audio-visual equipment and computers to maintain high functionality during events.
- Monitored patrons for compliance with safety protocols, enhancing safety for guests and staff.
- Displayed event signs and posters to advertise upcoming events.
- Checked inventory
Phone Banking Officer
TTEC
Brownsville, TX
06.2020 - 06.2020
- Answered up to 150 calls per day in fast-paced environment, transferring callers to appropriate personnel.
- Directed callers to appropriate departments and professionals for effective inquiry resolution.
- Facilitated withdrawals, deposits, transfers, and account openings for customers.
- Enhanced customer satisfaction through knowledgeable responses and prompt service for diverse needs.
- 08/2021
Cashier/Guest Greeter
Schlitterbahn Waterpark and Resort
04.2017 - 09.2017
- Facilitated customer purchases at checkout, ensuring a smooth transaction process.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Operated cash register, collected payments and provided accurate change.
- Recommended targeted item options to increase sales and encourage add-on purchases.
- Executed daily recovery tasks to maintain clean and organized areas, enhancing customer experience.
- Coordinated promotional sales events, ensuring effective execution and optimal customer interaction..
Education
Music Education (B.M) -
University of Texas Rio Grande Valley
Brownsville, TX07-2026
Music Education (Bachelor of Music) - undefined
Texas A&M University
Corpus Christi, TX01-2021
High School Diploma - undefined
Rivera Early College High School
Brownsville, TX06-2017
Skills
- Workplace safety
- Customer Service
- Bilingual (English & Spanish)
- Cash Handling
- Bank Deposits
- Telephone Customer Support
- Multi-Line Phone Systems
- Conflict Resolution
- Time Management
- Leadership
- Team Supervision
- Office Administration
- Data Entry
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Records Management
- Problem Solving
- Work ethic
- Communication skills
- Communication Skills
- Problem Solving
Certification
- Driver's License
- Non-CDL Class C
- Guard Card
Languages
Bilingual
Spanish
English
Musical Achivements
Performed at TMEA music conference 2019, Clinic at TMEA music conference 2018, Big 12 Performance Texas Tech, Lubbock, TX, Region 14 All-region Jazz auditions judge 2018, UIL Area G choir concert & sight reading evaluations school host, helper, runner TAMUCC 2019,2020, UIL area G All-Area auditions runner, Mr. Rios helper, set up crew TAMUCC 2019,2020
Additional Information
Authorized to work in the US for any employer
Timeline
Security Guard
Securitas
05.2026 - Current
CSR
Maximus
11.2024 - 11.2025
Shift Manager
Pizza Hut
05.2022 - 04.2025
Front of House Team Member
Chick-fil-A
02.2021 - 04.2022
Phone Banking Officer
TTEC
06.2020 - 06.2020
Building Setup/Technician
Texas A&M University
08.2019 - 01.2021
Cashier/Guest Greeter
Schlitterbahn Waterpark and Resort
04.2017 - 09.2017
Music Education (Bachelor of Music) - undefined
Texas A&M University
High School Diploma - undefined
Rivera Early College High School
Music Education (B.M) -
University of Texas Rio Grande Valley