Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Military Service
Projects
Timeline
Generic
Victor Perdue

Victor Perdue

Phoenix,AZ

Summary

Versatile Technical Support Representative skilled in providing clients with clear guidance and actionable advice, positively impacting customer interactions and engineering efforts. Experienced Full Stack Developer proficient in front-end and back-end development, familiar with a wide range of programming utilities and languages. Tech-savvy with in-depth knowledge of JavaScript, MySQL, and React. Analytical professional with 2 years of experience in web development, creating servers, databases, and designing APIs. Collaborative team player with excellent technical abilities and a track record of superior results.

Overview

8
8
years of professional experience

Work History

Tier 2 Technical Support Specialist

Cubex LLC
01.2023 - Current
  • SQL Proficiency: Efficiently utilizes SQL to query databases, troubleshoot data-related issues, and generate reports to support data analysis and decision-making processes
  • API Testing with Postman: Skillfully uses Postman to test, debug, and document APIs, ensuring seamless integration and functionality of applications
  • Salesforce Ticketing: Manages and tracks technical support requests using Salesforce, ensuring timely updates, accurate documentation, and effective resolution of customer issues
  • Software and Hardware Troubleshooting: Diagnoses and resolves technical issues related to both software and hardware, providing comprehensive support to maintain system functionality and performance

Implementation Specialist

Becton Dickinson (BD)
01.2017 - 01.2023
  • Client Training and Support: Provide comprehensive training and ongoing support to clients, ensuring they understand and effectively use the new systems or software solutions
  • Software Deployment and Integration: Manage the end-to-end process of deploying and integrating software solutions, ensuring seamless installation and compatibility with existing systems
  • Salesforce Ticketing: Manages and tracks technical support requests using Salesforce, ensuring timely updates, accurate documentation, and effective resolution of customer issues
  • Customization and System Configuration: Customize and configure software settings to meet specific client requirements, optimizing functionality and ensuring alignment with business processes

Education

Software Engineering Certificate -

Fullstack Academy Web Development Bootcamp

Bachelor of Science in Software Development (In Progress) -

Grand Canyon University

Associates of Applied Science in Information Technology -

Devry University

Skills

  • Front-End Programming: HTML5, CSS3, AJAX
  • Version Control Systems: Git, Github
  • Databases: Oracle, SQL Server, MongoDB
  • Scripting Languages: PHP, Python, Javascript
  • Virtual and Cloud Technologies
  • React and Redux
  • Technical Troubleshooting
  • Hardware Configuration
  • Customer Support
  • Technical Documentation
  • Customer Relationship Management

Additional Information

Full Stack Engineer| Front End Engineer| Back End Developer| Javascript Developer/Engineer

Military Service

US Navy | Nuclear Machinist Mate | CVN-69 (USS Dwight D. Eisenhower)

2013-2017

 Reactor Operation and Maintenance: Operate, monitor, and maintain nuclear reactors to ensure safe and efficient propulsion and power generation., Safety and Compliance: Adhere to strict safety protocols and regulatory standards, manage radiation hazards, and respond to emergencies., Training and Documentation: Train and supervise reactor personnel, and maintain detailed records of operations and maintenance activities., Inactive security clearance

Projects

Home Run Review| Full Stack Developer| 05/2024

https://github.com/victorperdue/Capstone/tree/main or https://capstone-tc46.onrender.com 


From scratch we created a baseball stadium review site that includes HTML, React, CSS, SQL, Express, ORM (Prisma) etc to make it fully functional. Wrote most of the front end as this was my designated role in this project but helped live code the back end, OAUTH and Prisma Code for this project. Took the lead as project manager assigning out tasks, making sure we were on schedule for full deployment. 


"Acme Talent Agency"| Full Stack Developer| Back End Engineer| 03/2024 https://github.com/victorperdue/Acme_Talent_Agency


In this project I demonstrate in-depth knowledge and code using SQL tables and API calls. I created a PostBird Database to interact with my code as you will see in the db.js file line 2. Dropped tables and created tables using Async & Await methods. 


"Personal Website"| Fullstack Developer| Front End Engineer| 01/2024

https://github.com/victorperdue/PersonalWebsite


Website built completely by me using HTML, CSS and including routes to navigate between pages. Demonstrating in depth knowledge of Front End and enhancing aesthetics using CSS. Planned, Structured and Executed full vision of the website from start to finish and deployed on nelify.com.

Timeline

Tier 2 Technical Support Specialist

Cubex LLC
01.2023 - Current

Implementation Specialist

Becton Dickinson (BD)
01.2017 - 01.2023

Software Engineering Certificate -

Fullstack Academy Web Development Bootcamp

Bachelor of Science in Software Development (In Progress) -

Grand Canyon University

Associates of Applied Science in Information Technology -

Devry University
Victor Perdue