Victor Pena
Las Vegas,NV
Summary
Passionate and adaptable professional with a proven track record of achieving results in diverse roles. Adept at blending creativity with analytical thinking to provide unique solutions. Known for exceptional communication skills, both written and verbal, and a strong ability to connect with people from all walks of life. With a background in customer service and technical proficiency in web development, including HTML, CSS, JavaScript, Python, and familiarity with frameworks like Node.js and React.js. I excel in collaborative team environments while also thriving independently. Highly organized and detail-oriented, I approach challenges with a positive attitude, problem-solving mindset, and the determination to continuously learn and grow. Eager to contribute my skills and experiences to a dynamic organization dedicated to innovation and excellence.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Amazon
10.2019 - Current
- Understanding of inventory control processes.
- Knowledge of data analysis.
- Organizational skills.
- Attention to small details.
- Leadership skills.
- Quality inspection.
Premier Solutions Support Technician
Asurion
06.2018 - 06.2019
- Patience and exceptional listening skill.
- Dedication to troubleshooting problems and finding resolution.
- Confidence in multitasking.
- Putting the customer first.
- Casting into the customers' devices to assist in troubleshooting.
- Educating customers on devices and other Verizon-related products.
- Offering customers upgrades in their plans.
- Setting up appointments for customers to visit Verizon stores for inspections.
Barista
Starbucks. Co
01.2017 - 01.2018
- Customer Support.
- Washing and sanitizing dishes.
- Making drinks.
- Customer service.
- Cleaning bar area and front register.
- Dealing with money.
- Assuring customers leave satisfied.
Education
Software Engineer FullStack Bootcamp
University of Nevada - Las Vegas
Las Vegas, NV07.2023
High School Diploma -
Mojave High School
North Las Vegas, NV06.2017
Skills
Core Competencies
Customer Service: Providing excellent customer service and maintaining positive interactions
Dependability: Consistently punctual and available for various shifts
Organization and Efficiency: Highly organized, fast worker who follows instructions efficiently
Collaboration: Skilled at both teamwork and independent work
Communication: Excellent verbal communication skills
Technical Proficiency: Proficient in Microsoft Word and Excel, navigating multiple computer systems, and using phone and computer systems
Technical Skills
Web Development: Proficient in HTML, CSS, and JavaScript
Programming Languages: Proficient in Python
Web Frameworks: Experience with Nodejs and Reactjs
Version Control: Familiar with using GitHub and Git
Database: Working knowledge of SQL
Cybersecurity Awareness: Understanding of cybersecurity principles
Soft Skills
Effective Listener: Strong listening and comprehension skills
Positive Attitude: Approach tasks with a patient, confident, and positive attitude
Adaptability: Remain calm during intense situations
Websites
Timeline
Warehouse Associate
Amazon
10.2019 - Current
Premier Solutions Support Technician
Asurion
06.2018 - 06.2019
Barista
Starbucks. Co
01.2017 - 01.2018
Software Engineer FullStack Bootcamp
University of Nevada - Las Vegas
High School Diploma -
Mojave High School
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