VICTOR SHUNNOM STEPHEN

· Responsible for supervision of all cash unit activities

· Vault treasury Management

· Management of volume of cash in circulation with the region

· Supervise the reconciliation of tellers and ATM till

· Ensure channel migration of customers to alternative channels of payments towards de-congesting banking premises

· Supervise all Money transfer activities, reconciliation and analyzing and reporting suspicious transactions to regulators

· Supervision of clearing activities and branch treasury activities

· Responsible for generating and resolving all cash related exceptions

· Rendition of cash management analysis report to management for decision making purposes

· Management of Customer investment portfolio (fixed deposits, loans and advances, treasury bills, bonds etc.)

· Management of loans and advances for customers

Achievements:

With my knowledge of fraud patterns and schemes, We were able to cut down by 60% incidences of identity fraud, Romance scams and internet fraud perpetrated through money transfers.

We also Saved the bank millions of Naira, being able to detect phishing mails. Also through the study of transaction patterns on syndicate accounts we were able to detect major fraud due to banking details compromise by customers saving millions of Naira in the process.

• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Supervised work of contracted employees to keep on task for timely completion.
• Identified issues, analyzed information and provided solutions to problems.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

· Supervision of all Non-financial unit activities

· Responsible for all customer non-cash related complaints(dispense errors, fraud-related cases, applications onboarding issues, general complaints)

· Generation of audit trail for all transactions completed in the branch and ensure call-over of same and resolution of exceptions detected.

· Authorization of all processes initiated e.g. Card issuance, dormant account reactivation, cheque issuance, Account opening, standing order requests etc.

· Responsible along with the head branch services for branch ambience and administration (provision of stationery, work tools, diesel for generators, CCTV, general branch maintenance)

· Responsible for responding to all external request like court orders/garnishee, probate matters, regulators etc.

· Responsible for assigning duties to subordinates and ensure duties are performed properly.

· Ensure cross-selling of bank's products to existing and prospective customers.

• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Worked closely with team members to maintain optimum levels of communication to effectively and efficiently complete projects.
• Handled over fifty calls per day to address customer inquiries and concerns.

· Responsible for selling of the banks products to customers, both existing and prospective

· Responsible booking and managing customer loans and advances

· Responsible for growing the bank's balance sheet through securing deposits, huge loans and selling all products

· Responsible for negotiating rates on fixed deposits and loans to customers

• Generated new business and referral clients in partnership with financial advisors and branch team.
• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Worked with Loans Operations Unit and Retail Sales Advisory departments to facilitate communication and deliver personalized solutions to customers.
• Built and maintained relationships with new and existing clients while providing high level of expertise.