Victor Vedell Vickers Jr.
Nashville,TN
Summary
Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Supervisor
Allied Universal Security Services
08.2023 - Current
- Oversaw team of security officers and performance evaluations.
- Developed and implemented strategies to prevent and respond to security incidents.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Met with customers to resolve issues and build productive relationships.
- Performed security investigations and reported findings to client management.
Assistant Security Operations Supervisor
Facebook
08.2022 - 08.2023
- Conducted education, training and professional development programs to increase security personnel efficiency..
- Attended safety meetings, conferences and seminars to improve skills, gain expert knowledge and network with industry specialists.
- Reviewed and analyzed safety and security programs and proposed revisions and innovations.
- Conducted facility tours to showcase safety and security measures.
- Supplied security coverage by managing staff schedules to meet operational needs of facility.
- Developed contingency plans to formulate response and procedures for emergency situations.
Environmental Health and Safety Specialist
SeaWorld Parks & Entertainment
08.2021 - 01.2022
- Conducted and Assisted with EHS inspections throughout park to ensure that all departments follow SEA safety policies, OSHA, EPA, DOT regulations and follow up on corrective actions.
- Completed over 100 guest and Team Member accident investigations assigned by EHS manager to determine root cause and recommend corrective actions.
- Ensured accident investigations in Intelex database are updated and accidents requiring investigations are completed in timely manner.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Developed recommendations to reduce hazards by improving gear, behaviors and procedures.
Executive Complaints & Appeals Analyst
Aetna
04.2019 - 08.2020
- Researched and analyzed over 400 incoming electronic complaints/appeals transferred to Executive Resolution Team.
- Evaluated Standard Plan Design or Certification of Coverage pertinent to member to determine accuracy/appropriateness of benefit and administrative denial.
- Assisted as technical resource to colleagues on claim research, letter content, state or federal regulatory language, triaging of complaint/appeal issues, and similar situations requiring higher level of expertise.
- Served as liaison for Executive Complaints and Appeals Resolution Team, Department of Insurance, Department, complaints/appeals on behalf of members or providers, as assigned.
- Identified and examined all components within member or provider/practitioner complaints/appeals for all products and services.
Claim Benefit Specialist
Aetna
01.2018 - 04.2019
- Documented medical claims and referral submission to determine, review, or apply coding procedure and diagnosis.
- Reviewed medical claim information in electronic and paper format to determine coverage provided under members plan.
- Analyzed multiple systems to obtain claim information, performed statistical coding, and review claim payment decisions.
- Adhered to cost management guidelines to enhance member satisfaction.
- Coordinated with contracting department to resolve payer issues
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Addressed average of 300 customer inquiries and complaints each week.
Donor Service Specialist
One Blood Incorporated
06.2016 - 01.2018
- Performed phlebotomy functions within mobile blood donor center as well as mobile blood-bank units.
- Always practiced infection control standards when working with blood components and equipment.
- Recorded medical history, vital statistics and tested glucose levels for donors
- Collected apheresis platelets and plasma from donors and provided quality patient care on daily basis.
- Followed stringent infection control and OSHA Blood Borne Pathogens guidelines.
- Planned and launched large-scale events that boosted employee participation by 80%.
- Managed interactions with donors and donation center personnel to achieve goals.
- Evaluated records and risk assessment information for preliminary donor eligibility.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Clinical Lab Assistant
One Blood Inc.
02.2016 - 06.2017
- Documented and verified patient information using laboratory information system.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Collect blood and platelet samples with focus on accuracy and adherence to aseptic techniques.
- Managed specimen sample handling, receiving, storage and inventory.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Carefully reviewed test results for accuracy.
- Prepared specimens for analysis and established proper chronological priorities in testing.
- Properly calibrated and adjusted malfunctioning equipment to achieve precise test results.
- Verified final products passed quality control standards before release.
Education
Master of Science - Biomedical Sciences
Barry University
Miami, FL05.2022
Master's - Public Health
Florida Agricultural And Mechanical University
Tallahassee, FL04.2017
Bachelor of Science - Biology
Florida Agricultural And Mechanical University
Tallahassee, FL08.2014
Skills
- Security Technology
- Report Analysis
- Compliance Management
- Security Administration
- Safety and Security
- Performance Evaluations
- Skilled in Conflict Resolution
- Daily Status Reports
- Investigative Procedures
- Security Officer Training
Certification
Basic Life Support (BLS) American Safety and Health Institute, Cardiopulmonary Resuscitation (CPR) American Safety and Health Institute
Timeline
Field Supervisor
Allied Universal Security Services
08.2023 - Current
Assistant Security Operations Supervisor
Facebook
08.2022 - 08.2023
Environmental Health and Safety Specialist
SeaWorld Parks & Entertainment
08.2021 - 01.2022
Executive Complaints & Appeals Analyst
Aetna
04.2019 - 08.2020
Claim Benefit Specialist
Aetna
01.2018 - 04.2019
Donor Service Specialist
One Blood Incorporated
06.2016 - 01.2018
Clinical Lab Assistant
One Blood Inc.
02.2016 - 06.2017
Master of Science - Biomedical Sciences
Barry University
Master's - Public Health
Florida Agricultural And Mechanical University
Bachelor of Science - Biology
Florida Agricultural And Mechanical University
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