VICTORY VELEZ
Lawrence,MA
Summary
Dynamic sales professional with a proven track record at Right Networks Cloud Solutions, achieving a close rate of up to 70%. Skilled in cold calling and customer service, demonstrating exceptional interpersonal communication and analytical thinking. Fluent in English & Spanish, adept at leveraging Sandler Sales Institute training to exceed sales targets and foster client relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Right Networks Cloud Solutions
Hudson, NH
06.2015 - 08.2018
- Executed on inbound and outbound calling strategies on cold/warm leads, leading to a close rate of 40%–70%.
- Worked closely with existing customers for retention revenue.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
Front Desk Customer Service Representative/Personal Trainer
Planet Fitness
Methuen, MA
11.2013 - 05.2014
- Provided customer service to members and guests.
- Greeted members, answered phones according to established guidelines.
- Be proactive in maintaining a clean and safe environment for the members to work out.
- Provided tours to potential members and sold memberships.
Helpdesk
Central Catholic High School
Lawrence, MA
10.2012 - 05.2014
- Provide desktop and remote support to a school of over 3,000 end users.
- Provide instructional assistance with computer programs and any errors.
- Active Directory: Migration support, password resets, add/remove users, permissions, privileges, and supported faculty accounts by remote access through RDC and VPN.
- Support Exchange servers through Windows XP, 7, and 8, as well as rebuilds, upgrades, and migrations.
- Provided daily assistance with Apple-related products, installing apps, connectivity issues, and migrating email.
Sales Intern
Kraft Foods
Woburn, MA
09.2007 - 05.2011
- General office duties.
- Creating labels, preparing envelopes, making signs/brochures.
- Filing papers, sorting mail, mailing letters, and packages.
- Order Entry - Log in Orders Other Kraft Plants Request.
Education
High School -
NOTRE DAME HIGH SCHOOL
LAWRENCE, MA06.2011
Community College - COMPUTER SCIENCE, INFORMATION TECHNOLOGY
NORTHERN ESSEX COMMUNITY COLLEGE
LAWRENCE, MASkills
- Sandler Sales Institute Training
- Sales Specialist
- Administrative skills
- General office duties
- Fluent in English & Spanish
- Customer Service
- Interpersonal communication
- Cold calling
- Data entry
- Quick study
- Analytical thinking
Certification
- SANDLER SALES INSTITUTE TRAINING
- SALES SPECIALIST
Timeline
Inside Sales Representative
Right Networks Cloud Solutions
06.2015 - 08.2018
Front Desk Customer Service Representative/Personal Trainer
Planet Fitness
11.2013 - 05.2014
Helpdesk
Central Catholic High School
10.2012 - 05.2014
Sales Intern
Kraft Foods
09.2007 - 05.2011
High School -
NOTRE DAME HIGH SCHOOL
Community College - COMPUTER SCIENCE, INFORMATION TECHNOLOGY
NORTHERN ESSEX COMMUNITY COLLEGE
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