MELINDA RODRIGUEZ
Lehi,USA
Summary
High-performing financial services sales professional with 15+ years of experience spanning inside sales, debt relief, collections, customer service, account management, and operations leadership. Consistently ranked among the top 10% of sales representatives, with a proven record of exceeding sales goals, maintaining a 90%+ close rate on reached prospects, and enrolling an average of $1.5M in consumer debt monthly, with a personal best of $3M in one month. Experienced in full-cycle consultative sales, objection handling, financial qualification, customer retention, coaching, and team development.
Overview
22
22
years of professional experience
Work History
Inside Sales Representative
NATIONAL DEBT RELIEF
03.2023 - Current
- Consistently rank in the top 10% of the sales organization based on enrollment production, conversion performance, and overall sales results.
- Consistently achieve monthly sales bonuses and maintain a track record as a top-performing representative.
- Close an average of 2-9 enrollments per day while managing 200+ calls daily in a high-volume inside sales environment.
- Maintain a 90%+ close rate on prospects reached, demonstrating strong qualification, consultative selling, objection handling, and closing ability.
- Average approximately $1.5 million in consumer debt enrolled per month, with a personal best of $3 million enrolled in a single month.
- Conduct full-cycle sales consultations by evaluating clients' financial situations, determining program eligibility, explaining program terms, presenting solutions, overcoming objections, negotiating, and completing enrollment.
- Provided consultations to clients about unsecured debt options, including credit cards and personal loans., including credit cards, personal loans, medical debt, collection accounts, and private student loans.
- Evaluate clients for both the company's debt-relief program and partner debt-consolidation loan opportunities, presenting the appropriate solution based on qualification and financial needs.
- Use consultative probing and creative problem-solving to identify additional qualifying debt when appropriate and help clients determine viable solutions.
- Utilize Salesforce to manage customer information, sales activity, and follow-up.
- Serve as a resource and informal coach for newly hired representatives, providing ride-alongs, sales guidance, and insight into successful closing techniques.
- Selected as a Co-Captain, supporting team reporting, motivation, coaching, team rapport, and performance development.
Director of Operations
SS FINANCIAL
02.2022 - 03.2023
- Directed daily operations and performance initiatives for a financial services organization.
- Managed a team of approximately 20 sales representatives and managers.
- Monitored key performance indicators, coached employees, and implemented strategies to improve productivity and operational performance.
- Managed operational budgeting, forecasting, and performance against financial goals.
- Oversaw quality-control processes and ensured operational procedures were consistently followed.
- Supported sales and operations across luxury auto lending, commercial real estate, and merchant cash advance products.
Dealer Relationship Manager
WESTERN FUNDING INCORPORATED
08.2020 - 02.2022
- Managed relationships with 100+ automotive dealerships nationwide, serving as the primary liaison between dealers and the funding organization.
- Maintained an average of 60+ funded deals per month while driving month-over-month portfolio growth.
- Added approximately 10+ new dealer relationships per month and developed strategies to increase dealer production.
- Maintained approximately 96% active dealer production while building long-term business relationships.
- Conducted weekly calls and visits with dealer partners to identify opportunities, resolve issues, and increase production.
- Consistently delivered responsive account management and relationship-building support to dealership partners.
Originations Manager
FORWARDLINE FINANCIAL
01.2020 - 04.2020
- Managed day-to-day call center operations for a merchant cash advance organization.
- Supervised and coached sales and customer service personnel to achieve daily, weekly, monthly, and quarterly performance goals.
- Reviewed prospective borrower information, credit reports, and bank statements as part of the funding process.
- Prepared operational reports and monitored production processes to improve productivity.
- Provided guidance to deal specialists throughout the origination process.
AVP of Collections
PRESTIGE FINANCIAL SERVICES
04.2016 - 12.2019
- Managed collection operations and customer accounts within a $14 million portfolio.
- Negotiated payment arrangements and resolved complex customer account matters while maintaining strong customer relationships.
- Applied federal and state collection requirements, including knowledge of FDCPA guidelines.
- Performed advanced skip tracing using Accurint and LexisNexis for collection and repossession purposes.
- Developed strong customer communication and negotiation strategies to increase payment recovery.
- Advanced into leadership responsibilities through consistent performance, reliability, and knowledge of company operations.
Collections Representative
FLUENT HOME
01.2015 - 05.2016
- Managed inbound and outbound collection calls and worked to resolve past-due accounts while maintaining customer relationships.
- Consistently worked toward and achieved monthly collection goals.
- Resolved customer concerns and complaints while maintaining professional and empathetic communication.
- Followed established collection procedures and compliance requirements.
Customer Service Associate
SNAP FINANCE
05.2014 - 06.2015
- Handled inbound and outbound customer and merchant calls.
- Assisted customers with payments, account balances, approvals, and denials.
- Served as a primary point of contact for customer and merchant account inquiries.
- Performed data entry and maintained accurate account information.
Patient Accounts Representative
STONE RIVER PHARMACY SOLUTIONS
03.2012 - 05.2014
- Managed patient account inquiries, billing, collections, payment processing, and verification.
- Maintained HIPAA-compliant handling of confidential patient information.
- Balanced customer service, collections, data entry, and account research in a high-volume environment.
Customer Service & Sales Representative
FRANKLIN COVEY
10.2009 - 01.2012
- Provided customer service and product support while consistently meeting sales expectations.
- Identified customer needs and recommended additional products and services.
- Managed multiple systems while handling customer interactions and account information.
Customer Service Representative, Macro Sales
INTERCONTINENTAL HOTELS GROUP
03.2007 - 11.2008
- Provided high-level customer service and travel assistance to clients nationwide.
- Assessed customer needs and recommended appropriate travel solutions.
Office Manager
LIFE SERA
01.2005 - 02.2007
- Managed daily operations of a medical office, including administrative functions, staffing, scheduling, records, budgeting, and customer service.
- Supported medical staff and ensured efficient day-to-day office operations.
- Managed confidential records and administrative processes in a regulated healthcare environment.
Education
Associate Degree -
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Kearns High School
Kearns, UTSkills
- Inside & Consultative Sales
- Full-Cycle Sales & Closing
- Lead Conversion
- Objection Handling & Negotiation
- Sales & Negotiation
- High-Volume Inbound & Outbound Calling
- Customer Relationship Management
- Salesforce
- Debt Relief & Debt Consolidation
- Financial Services
- Collections & Account Management
- Credit & Financial Analysis
- Business Development
- Sales Coaching & Training
- Team Leadership
- Team Motivation & Performance
- Coaching & Training
- Conflict Resolution
- Time Management
- Microsoft Office
- Account Reconciliation
Timeline
Inside Sales Representative
NATIONAL DEBT RELIEF
03.2023 - Current
Director of Operations
SS FINANCIAL
02.2022 - 03.2023
Dealer Relationship Manager
WESTERN FUNDING INCORPORATED
08.2020 - 02.2022
Originations Manager
FORWARDLINE FINANCIAL
01.2020 - 04.2020
AVP of Collections
PRESTIGE FINANCIAL SERVICES
04.2016 - 12.2019
Collections Representative
FLUENT HOME
01.2015 - 05.2016
Customer Service Associate
SNAP FINANCE
05.2014 - 06.2015
Patient Accounts Representative
STONE RIVER PHARMACY SOLUTIONS
03.2012 - 05.2014
Customer Service & Sales Representative
FRANKLIN COVEY
10.2009 - 01.2012
Customer Service Representative, Macro Sales
INTERCONTINENTAL HOTELS GROUP
03.2007 - 11.2008
Office Manager
LIFE SERA
01.2005 - 02.2007
Associate Degree -
Salt Lake Community College
High School Diploma -
Kearns High School