Brittany McNutt
Moxie Pest Control
Denton,TX
18
years of professional experience
Sales and customer service professional with progressive experience in inside sales, outbound appointment setting, customer retention, and team leadership. Proven ability to build rapport quickly, overcome customer objections, identify needs, and confidently recommend services. Promoted within Moxie Pest Control from Scheduler to Team Lead before transitioning into Inside Sales. Experienced in KPI-driven environments, sales performance, coaching, escalations, and customer relationship management.
Work History
Inside Sales Representative
5 Months- Sell residential pest control services primarily through inbound calls, with additional outbound sales activity.
- Identify customer needs, recommend appropriate services, overcome objections, and guide customers through the sales process from initial conversation through close.
- Maintain a 100% SSR (Sales Service Rate), consistently remaining above the department's 90% performance standard.
- Maintain an annual contract value of nearly $800, exceeding the company's $700 minimum expectation.
- Consistently work toward a 50%+ close-rate standard in a performance-driven sales environment.
- Build customer trust and communicate service value while balancing customer needs with company sales objectives.
- Manage a high volume of customer interactions while maintaining strong service and sales performance.
New Services Team Lead
11 Months- Led a team of approximately six schedulers, overseeing daily schedules, individual performance, and team KPIs.
- Monitored performance metrics and coached team members to improve productivity, appointment-setting results, customer service, and overall performance.
- Conducted regular one-on-one meetings to review performance, address challenges, and establish improvement strategies.
- Led weekly training meetings focused on sales techniques, customer service, procedures, and professional development.
- Handled escalated customer calls and worked directly with customers to resolve complex or sensitive issues.
- Managed employee performance issues, including written disciplinary actions and termination when necessary.
- Provided hands-on coaching and real-time support to help team members overcome customer objections and improve appointment-setting performance.
- Coordinated schedules and supported team members with complex appointment and customer situations.
New Services Scheduling Expert
8 Months- Conducted high-volume outbound calls to existing customers to schedule attic and termite inspections.
- Used persuasive communication and objection-handling techniques to encourage customers who were initially reluctant to schedule recommended inspections.
- Worked toward daily inspection goals while maintaining required department KPIs.
- Handled inbound customer calls involving scheduling needs, questions, service concerns, and dissatisfied customers.
- Built rapport with customers and effectively communicated the value and purpose of recommended inspections.
- Developed strong foundational sales skills through daily prospecting, objection handling, appointment setting, and customer communication.
- Maintained accurate scheduling information while balancing customer needs and company scheduling requirements.
Cocktail Server
3 Years 8 Months- Provided high-volume food and beverage service in a fast-paced environment.
- Built rapport with guests and recommended food, beverages, and local destinations based on customer preferences.
- Handled cash and credit card transactions accurately.
- Trained new employees and supported daily opening and closing operations.
- Consistently delivered attentive customer service while managing multiple guests and competing priorities.
Cocktail Server / Bartender
1 Year 4 Months- Provided high-volume food and beverage service while maintaining strong customer relationships.
- Used product knowledge and recommendations to increase customer satisfaction and sales.
- Trained new staff on craft beer fundamentals and food-and-beverage pairings.
- Handled cash and credit card transactions and assisted with opening and closing procedures.
Assistant General Manager
8 Months- Supervised overnight operations in a high-volume 24-hour restaurant, bar, and coffeehouse.
- Assisted with hiring, training, employee management, and team development.
- Created training materials and conducted ongoing product education for servers and bartenders.
- Managed inventory, ordering, deliveries, cash reconciliation, and employee timekeeping.
- Resolved employee and customer conflicts while maintaining a professional and positive work environment.
- Oversaw operations independently during overnight hours and ensured smooth transition to the morning team.
Assistant Manager
1 Year 6 Months- Managed daily store operations, customer service, cash handling, inventory, cleanliness, and custom orders.
- Created a company training manual to improve onboarding and employee consistency.
- Assisted customers with specialty dietary needs and product selection.
Assistant General Manager
2 Years 3 Months- Supported hiring, training, team development, scheduling, and customer service.
- Managed administrative responsibilities including employee hours, payroll logs, scheduling, and daily financial deposits.
- Helped coordinate daily store operations in a high-volume retail environment.
Education
High School Diploma
RYT 200 - Yoga/ Fitness
Skills
Inside Sales
Inbound & Outbound Sales
Consultative Selling
Objection Handling
Lead Conversion
Appointment Setting
Customer Retention
Customer Service
Sales KPIs
Performance Coaching
Team Leadership
Conflict Resolution
Training & Development
Escalation Management
Scheduling & Coordination
CRM & Software Systems
Accomplishments
Recognized as Team Lead of the Month twice for outstanding leadership, customer service, team support, and performance.
Demonstrated a consistent track record of improving team performance, with employees showing measurable KPI improvement after joining my team.
Established and conducted weekly department training sessions focused on performance improvement, customer service, and sales/appointment-setting skills.
Built a track record of coaching underperforming employees toward stronger KPI performance through individualized feedback, one-on-one coaching, and targeted training.
Timeline
Inside Sales Representative
Moxie Pest Control
03.2026 - CurrentRead More
New Services Team Lead
Moxie Pest Control
04.2025 - 03.2026Read More
New Services Scheduling Expert
Moxie Pest Control
08.2024 - 04.2025Read More
Cocktail Server
The Green Room Deep Ellum
02.2015 - 10.2018Read More
Cocktail Server / Bartender
Anvil Pub
04.2014 - 08.2015Read More
Assistant General Manager
Buzzbrews
09.2013 - 05.2014Read More
Assistant Manager
Unrefined Bakery
08.2011 - 02.2013Read More
Assistant General Manager
Buffalo Exchange
01.2009 - 04.2011Read More
Sunstone Yoga Academy
RYT 200 from Yoga/ Fitness
Read More
Mesquite High School
High School Diploma
Read More