Victorya Pack
Shady Spring,WV
Summary
Experienced with utilizing communication and empathy to build strong client relationships. Extensive experience and commitment in animal welfare. Known for collaborative teamwork and adaptability in fast-paced environments, with key skills in verbal and written communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Veterinary Technician (Non-Registered)
Happy Tails Veterinary Clinic
06.2021 - 10.2022
- Administered vaccinations, medications, established I.V. catheter and treatments under veterinarian supervision.
- Prepared/packed surgical instruments and drapes
- Dispensed medications and maintained accurate pharmacy records.
- Assisted in day to day task such as blood draws, IDEXX diagnostics, radiographs.
- Floated for front desk operations, ensuring smooth patient check-in/check-out processes, reducing error and miscommunication.
- Assisted in euthanasia procedures with empathy and compassion, including but not limited to maintaining cremation logs and client euthanasia communication.
Volunteer/Foster and Outreach Coordinator
Humane Society Of Raleigh County
09.2020 - 06.2022
- Coordinated events involving multiple volunteers, resulting in successful fundraisers and community outreach initiatives.
- Recruited volunteers and noted individual skills to match for best event or role
- Uncovered opportunities for volunteer programs in the shelter to improve community engagement at the humane society
- Assisted with adoption events, promoting animal welfare and securing permanent homes.
- Conducted intake assessments for new animals, documenting behavioral or vices to connect best match fosters.
- Provided foster support so potential adoptee will have the best success for in-home acclimation
- Promoted positive relationships between shelter and visitors/fosters by hands-on interactions to secure potential community support
Veterinary Assistant
Mountain View Humane Animal Clinic
03.2018 - 07.2020
- Administered medications, vaccines as directed, monitored and recorded patients treatment plan
- Prepared surgical instrument packs and drapes for use in sterile environments.
- Managed veterinary assistant duties responsibly in fast paced clinical settings, including but not limited to high volume 60+ patient surgery days
- Assisted veterinarians during examinations and procedures, ensuring animal and vet safety.
Clinical Navigator
United Health Group
08.2016 - 12.2018
- Facilitated patient access to Medicare healthcare resources and services, improving member navigation of selected plan.
- Managed inbound communications, resolving inquiries with accuracy and professionalism.
- Educated patients on insurance processes, enhancing understanding of coverage options.
- Streamlined appointment scheduling procedures, improving overall operational efficiency.
- Managed complex complaint resolutions, improving customer retention through effective problem-solving techniques while staying in compliance.
Lead Teller
Freedom First Credit Union
06.2014 - 07.2016
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Trained and mentored new tellers to ensure compliance with policies and procedures.
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
Education
High School Diploma -
Penn Foster
Blacksburg, VA05.2013
Skills
- Client/Customer Relationship development
- Written and verbal correspondence
- Surgical and clinical assistance
- Planning and Coordination
- Office administration
- Compassionate communication
Certification
· FearFree Shelter Certification
· FearFree Shelter Intake and Admissions Certification
· FearFree Housing and Environment Certification
· Shelter Behavior Hub- Shelter Dog Behavior Mentorship Certification 36-week program
Timeline
Veterinary Technician (Non-Registered)
Happy Tails Veterinary Clinic
06.2021 - 10.2022
Volunteer/Foster and Outreach Coordinator
Humane Society Of Raleigh County
09.2020 - 06.2022
Veterinary Assistant
Mountain View Humane Animal Clinic
03.2018 - 07.2020
Clinical Navigator
United Health Group
08.2016 - 12.2018
Lead Teller
Freedom First Credit Union
06.2014 - 07.2016
High School Diploma -
Penn Foster