Victoya Nichols
Elgin,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Financial Aid Representative
Auguste Escoffier School Of Culinary Arts
11.2023 - Current
- Providing guidance to current and prospective students on financial aid options, including scholarships, grants, loans, and work-study programs.
- Helping students complete the FAFSA and other necessary forms, resolving errors, and ensuring all required documentation is submitted.
- Participating in outreach events, orientations, and workshops to educate students about financial aid and related topics.
- Assisting students with resolving issues related to their financial aid, including those related to Satisfactory Academic Progress (SAP).
- Maintaining accurate records and data entry within the financial aid management system.
- Working with other departments like Admissions, Advising, and the Business Office to ensure a smooth student experience.
Owner and Senior Tax Preparer
VLN Tax Service
12.2014 - Current
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Represented clients under audit before IRS to prove compliance with federal tax laws.
- Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
Financial Aid Office Coordinator
Tandym Group
07.2023 - 11.2023
- Assisting students with completing financial aid applications (FAFSA, etc.) and understanding eligibility requirements.
- Ensuring accurate and up-to-date student financial aid information is collected and stored.
Customer Service Representative
Beacon Hill
07.2022 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, obtaining guidance/approval from supervisor when necessary.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts, performed order entry and/or maintenance for assigned accounts.
- Consulted with customers to resolve service and billing issues.
Assistant Property Manager
Stonebridge
06.2015 - 01.2016
- Oversaw daily operations, maintenance and administration of various properties.
- Explained policies and procedures to tenants and enforced rules.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Handled security deposit refunds.
- Updated tenant and unit information to keep current in housing database.
Leasing Agent
Stonebridge
07.2014 - 06.2015
- Conducted background checks on applicants.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Checked rental eligibility by following company's verification process.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Experienced in dealing with new construction, luxury apartments, condominiums and over-55 communities.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Education
Associate Of Business Administration - Business Accountancy
Elgin Community College
Elgin, ILSkills
- Over 15 years of Customer Service experience
- Detail-Oriented
- Critical Thinking
- Microsoft Office
- Fast Learner
Timeline
Financial Aid Representative
Auguste Escoffier School Of Culinary Arts
11.2023 - Current
Financial Aid Office Coordinator
Tandym Group
07.2023 - 11.2023
Customer Service Representative
Beacon Hill
07.2022 - 01.2023
Assistant Property Manager
Stonebridge
06.2015 - 01.2016
Owner and Senior Tax Preparer
VLN Tax Service
12.2014 - Current
Leasing Agent
Stonebridge
07.2014 - 06.2015
Associate Of Business Administration - Business Accountancy
Elgin Community College
Similar Profiles
Michael ManiaMichael Mania
Student Chef at Auguste Escoffier School Of Culinary ArtsStudent Chef at Auguste Escoffier School Of Culinary Arts
Ashley JacksonAshley Jackson
Culinary Arts & Business Management Student at Auguste Escoffier School Of Culinary ArtsCulinary Arts & Business Management Student at Auguste Escoffier School Of Culinary Arts
STACY LYNN BOWMANSTACY LYNN BOWMAN
Title IV Compliance Assistant at Auguste Escoffier School Of Culinary ArtsTitle IV Compliance Assistant at Auguste Escoffier School Of Culinary Arts
Marlon HullMarlon Hull
Debt Collection Specialist at JP.Morgan Chase NaDebt Collection Specialist at JP.Morgan Chase Na
Corey RudesCorey Rudes
Service Manager at Moxie Pest ControlService Manager at Moxie Pest Control