Justin A. Jones
Lansing,MI
Summary
Highly motivated customer service professional with a proven ability to solve problems, deliver exceptional service, and communicate effectively. Strong leadership skills and a track record of success make me a valuable asset to your organization.
Overview
10
10
years of professional experience
Work History
Michigan Department of Treasury
State of Michigan
01.2018 - Current
- Reviewed and explained adjustments on taxpayer returns to maintain compliance with state tax laws.
- Utilized intricate computer systems to document phone conversations, corrections to returns, and assessed balances.
- Guided taxpayers through the dispute resolution process with detailed instructions.
- Handled multiple responsibilities simultaneously to achieve deadline compliance.
- Managed multiple tasks to ensure deadlines were met.
- Resolved taxpayer inquiries regarding individual income tax forms.
- Review of income tax returns and credits to determine if qualification criteria is met.
Account Representative
GC Services-Michigan Accounts Receivable Collections System (MARCS)
04.2015 - 01.2018
- Effectively communicating with clients by telephone according to the FDPCA guidelines
- Documenting telephone conversations to ensure a complete file for future collections
- Negotiating payment arrangements
- Skip tracing and locating unresolved accounts
- Navigating collections databases
- Referred delinquent accounts for appropriate collection procedures
Education
Associate of Arts - General Studies
Lansing Community College
Lansing, MI05-2008
Skills
- Over 15 years of customer service experience
- 10 years of call center experience using multi-line system
- Negotiating payment arrangements on past due tax liabilities for individual and business taxes
- interpretation of complex tax laws and instructions
- Basic Microsoft Office operation, including MS Word, Excel, and PowerPoint
- Operation of State of Michigan databases ,including MARCS system, FileNet, Bridges (TREAS),JELF
Timeline
Michigan Department of Treasury
State of Michigan
01.2018 - Current
Account Representative
GC Services-Michigan Accounts Receivable Collections System (MARCS)
04.2015 - 01.2018
Associate of Arts - General Studies
Lansing Community College
Similar Profiles
Christie DonovanChristie Donovan
Human Resources Specialist at State of MichiganHuman Resources Specialist at State of Michigan
Daniel EglonDaniel Eglon
Maintenance & Grounds Technician at State Of MichiganMaintenance & Grounds Technician at State Of Michigan
Michelle ChernichMichelle Chernich
Supervisor E-7 at State Of MichiganSupervisor E-7 at State Of Michigan