Yvette De La Pena

I create WPI-1 & WPI-8 for windstorm inspections. I email customers their Windstorm Certificates.

When needed I contact the customer and verify information for their upcoming inspections.

• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Processed customer service orders promptly to increase customer satisfaction.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customers questions about their insurance policy
• Provided customers information on available insurance coverage.
• Assisted customers with claims for their insurance policy.